What is better Helpshift or Boomtown? When choosing the proper Customer Support Software for your company it is suggested that you examine the functions, rates, as well as other essential details regarding the product and vendor. Here, you are able to see the parallels and differences between Helpshift (overall score at 8.9 and user satisfaction at 89%) and Boomtown (overall score at 8.0 and user satisfaction at N/A%).
It's also possible to look at their particulars elements, for example functions, plans, costs, terms, etc. What is more, analyze the terms thoroughly for information on hidden fees, such as, setup fees, separate support plan, upgrade fees, disk space fees, and more.
Our team put a lot of effort to prepare reviews of all popular Customer Support Software products offered on the market, but among them these three caught our special attention: Zendesk, Freshdesk Omni, Freshdesk.
Helpshift offers four SMB and enterprise pricing plans, depending on the number of your active web and app users per month and the size of your customer support team. Give the details a look, and choose the best plan for your organization:
A customer support platform for web and mobile app developers and product teams; which has smart segmentation, automated issue resolution, and advanced chat functionalities.
Boomtown offers three levels of enterprise pricing. The solution also provides a free package for businesses with limited communication needs. This and the paid bundles are outlined below to help you decide which one is the best for your organization.
Boomtown has pre-built integrations for the following software and applications:
Salesforce
Zendesk
Freshdesk
ServiceNow
Jira
Slack
Gmail & Google Calendar
Outlook Mail & Calendar
Facebook
Line
WhatsApp
In addition to these pre-configured integrations, Boomtown has robust APIs, SDKs, and APKs that you can utilize for connecting the solution with other third-party systems.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Paysafe, Paya, Elavon, Square, Vans
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful customer support platform that leverages AI to create efficient agents and smarter chatbots.
In case you are still having doubts about which app will be best for your business it may be a good idea to investigate each service’s social metrics. These metrics are quite often a sign of how popular a given solution is and how wide is its online presence.For example, if you analyze Helpshift LinkedIn page you’ll find out that they are followed by 3069 users. In case of Boomtown the amount of followers on their LinkedIn page is 44.
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