Helpshift
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Issue Segmentation
- Customer Segmentation
- Ticket Management
- Trouble Ticketing
- Chat Bots
- Mobile, Native In-App Chat
- Mobile, Native In-App Messaging
- In-App FAQs
- Push Campaigns
- Push Notifications
- CSAT
- Visual Analytics
- Groups
Pricing Info
Pricing Info
Helpshift offers four SMB and enterprise pricing plans, depending on the number of your active web and app users per month and the size of your customer support team. Give the details a look, and choose the best plan for your organization:
Helpshift Feedback+ Plan
- $0/mo.
- Real-time In-app Feedback
- Mobile Bug & Crashing Reporting
- Unlimited FAQs
- Mobile Help Center (Help Center 2.0)
- Standard Support
- 250 Feedback Submissions per Month (Max)
Helpshift Starter Plan
- $150/mo.
- Web & Mobile In-App Messaging
- Web & Mobile In-App Help Center (Help Center 2.0)
- In-App SDK (SDK X)
- Custom Bots (only 2 on this plan)
- QuickSearch Bot
- Basic Automations
- Basic Intent-Based Classification (1 Customizable Smart Intents Menu)
- Basic Intent-Based Routing
- Integrations
- 60 API Calls per Minute
- Analytics and Reporting
- Unlimited Agent Seats
- Email Support
- Agent Desktop
- Unlimited FAQs
- Includes 250 Free Issues per Month
Helpshift Growth Plan
- Price available upon request
- All Starter Plan features, plus:
- Unlimited Customizable Bots
- Intent-Based Classification (2 Customizable Smart Intents Menus)
- Intent-Based Routing
- Queue Management
- Skill-Based Routing
- Automated Agent Workload Balancing
- SLA Management and Business Hours
- Team Management Roles
- Real-Time Operations Dashboard
- FAQ Scheduling
- Analytics APIs
- 300 API Calls per Minute
Helpshift Custom
- Price available upon request
- All Growth Plan features, plus:
- Intent-Based Classification (Unlimited Customizable Smart Intents Menus)
- Feedback Bots
- FAQ Announcements
- 1,500 API Calls Per Minute
Integrations
Integrations
Helpshift supports the following integrations:
- Kustomer
- Twilio
- Mindful
- PowerBI
- Amazon Connect
- unitQ
- Appfollow
- Salesforce
- KantanAI
- Klaus
- Zendesk
- Microsoft Azure Active Directory
- Discord™
- Okta
- onelogin
- Trello
- JIRA
- Slack
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Supercell, Square, Tencent Games, Virgin Mobile
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A customer support platform for web and mobile app developers and product teams; which has smart segmentation, automated issue resolution, and advanced chat functionalities.
Company Email
Contact No.
Company's Address
369 Pine Street, Suite 208
San Francisco, CA 94104
USA
Helpshift Comparisons
Popular Helpshift Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Automation Tools
- Knowledge Dissemination
- Chatbots
- Actionable Analytics
- Omnichannel Communications
- Team Collaboration
- Monitoring
- Ticketing
Pricing Info
Boomtown offers three levels of enterprise pricing. The solution also provides a free package for businesses with limited communication needs. This and the paid bundles are outlined below to help you decide which one is the best for your organization.
Free – Free
- Customer Chat
- Team Collaboration
Starter – starts at $200.00/month
- All Free Features
- Custom Greetings
- FAQ Automation
- Intelligent Routing
- Custom Branding
Pro – starts at $500.00/month
- All Starter Features
- Multi-Channel Communications
- Advanced Insights
- Agent-Assist Bots
- Premium Integrations
Enterprise – starts at $2,000.00/month
- All Pro Features
- Bot-Building Services
- Uptime SLAs
- Real-Time Dashboards
- Dedicated Account Manager
Integrations
Boomtown has pre-built integrations for the following software and applications:
- Salesforce
- Zendesk
- Freshdesk
- ServiceNow
- Jira
- Slack
- Gmail & Google Calendar
- Outlook Mail & Calendar
- Line
In addition to these pre-configured integrations, Boomtown has robust APIs, SDKs, and APKs that you can utilize for connecting the solution with other third-party systems.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Paysafe, Paya, Elavon, Square, Vans
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A powerful customer support platform that leverages AI to create efficient agents and smarter chatbots.
Company Email
Contact No.
Company's Address
Relay
1622 Tiburon Boulevard
Tiburon, CA 94123
USA
Boomtown Comparisons
Popular Boomtown Alternatives
In case you are still having doubts about which app will be best for your business it may be a good idea to investigate each service’s social metrics. These metrics are quite often a sign of how popular a given solution is and how wide is its online presence.For example, if you analyze Helpshift LinkedIn page you’ll find out that they are followed by 3069 users. In case of Boomtown the amount of followers on their LinkedIn page is 44.
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