What is better Boomtown or Vivantio? Specific companies need different types of Customer Support Software. To find out which service suits you, think of evaluating various options feature by feature along with their conditions and prices. Likewise, you can get a quick idea of their general efficiency and customer feedback by checking our smart scoring system.
The results are: Boomtown (8.0) vs. Vivantio (8.4) for overall quality and performance; Boomtown (N/A%) vs. Vivantio (93%) for user satisfaction rating. Check out their strong and weaker points and see which software is a better choice for your company. One simple but effective tip is to list the strengths and weaknesses of both solutions side by side and find out which app is better.
As of now, the best solutions in our category are: .
Boomtown offers three levels of enterprise pricing. The solution also provides a free package for businesses with limited communication needs. This and the paid bundles are outlined below to help you decide which one is the best for your organization.
Boomtown has pre-built integrations for the following software and applications:
Salesforce
Zendesk
Freshdesk
ServiceNow
Jira
Slack
Gmail & Google Calendar
Outlook Mail & Calendar
Facebook
Line
WhatsApp
In addition to these pre-configured integrations, Boomtown has robust APIs, SDKs, and APKs that you can utilize for connecting the solution with other third-party systems.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Paysafe, Paya, Elavon, Square, Vans
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful customer support platform that leverages AI to create efficient agents and smarter chatbots.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
You should keep in mind that while both Boomtown and Vivantio may have an outstanding range of features every solution might be designed for a different company size. If you are comparing features you should focus on a business size they are meant for. Certain elements may scale up efficiently for large enterprises but if you have a small or medium business it’s often more sensible to stay away from paying for customized functionalities that you may never use.
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