What is better Helpshift or Kommunicate? Finding the ideal Customer Support Software product is all about cross-checking various solutions and figuring out the top software for your specific needs. Our unique system gives you an instant look at the general rating of Helpshift and Kommunicate. For overall quality and performance, Helpshift scored 8.9, while Kommunicate scored 8.7. On the other hand, for user satisfaction, Helpshift earned 89%, while Kommunicate earned 96%.
Below you can also check their functionalities, terms, plans, etc. to determine what application will be more suitable for your company. An important aspect to assess is whether the app can enable and disable restrictions on various types of users to limit the exposure of any sensitive business data.
Our team put a lot of effort to review all popular Customer Support Software services available out there, but among them these three caught our special attention: Freshdesk, Zendesk, Freshdesk Omni.
Helpshift offers four SMB and enterprise pricing plans, depending on the number of your active web and app users per month and the size of your customer support team. Give the details a look, and choose the best plan for your organization:
A customer support platform for web and mobile app developers and product teams; which has smart segmentation, automated issue resolution, and advanced chat functionalities.
Kommunicate offers plans that users can avail of on a monthly or yearly subscription. If you opt for an annual subscription, you get two months free. Here is an overview of Kommunicate’s plans:
Start – $40/month or $400/year
2 teammates
Additional: $20/month/teammate or $200/year/teammate
Unlimited bots
Up to 1,000 MTU
MTU overage at $0.01
Dialogflow ES & CX, Amazon, Lex, IBM Watson
Bot to human hand-off
Basic reports
3 months chat history
Basic support 24/7 (email, live chat, knowledge base)
Grow – $100/month or $1,000/year
5 teammates
Additional: $30/month/teammate or $300/year/teammate
Up to 5,000 MTU
All inclusions of Start plan
Whatsapp
Mobile SDKs
Integrates with Pipedrive and Agile CRM
Ready-to-use templates
Bot and CSAT analytics
1 year chat history
Priority support 24/7 (email, live chat, knowledge base)
Scale – $400/month or $4,000/year
10 teammates
Additional: $50/month/teammate or $500/year/teammate
Up to 10,000 MTU
All inclusions of Grow plan
Custom bot
Facebook
Line
Integrates with Zendesk and Zapier
Teams and departments
Advanced intent analytics
Unlimited chat history
Premium support 24/7 (email, chat, call, knowledge base)
Business – by quote
All inclusions of Scale plan
Unlimited users
Custom-made chatbots
All channels
Custom integrations
SAML-based SSO
On-demand custom reports
Unlimited chat history
Premium support 24/7 (email, call, live chat, knowledge base, dedicated account manager)
When you choose a app that you think will work best for your team you shouldn’t only limit yourself to what reviewers have to say about it. In many cases individual experience with the software may change, depending on specific goals and needs. That’s the reason why in our reviews we also give our User Satisfaction Rating for every app to give you a reliable overview of how actual users of Helpshift and Kommunicate estimate their contact with the service. Our system is built around complex analysis of product appearances on other websites, social networks and blogs, so you are going to obtain a complete and reliable overview of what other customers think about each software. In this example Helpshift got a total satisfaction rating at 89% while for Kommunicate 96% of people say they had a positive experience with it.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
