Helpshift
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Issue Segmentation
- Customer Segmentation
- Ticket Management
- Trouble Ticketing
- Chat Bots
- Mobile, Native In-App Chat
- Mobile, Native In-App Messaging
- In-App FAQs
- Push Campaigns
- Push Notifications
- CSAT
- Visual Analytics
- Groups
Pricing Info
Pricing Info
Helpshift offers four SMB and enterprise pricing plans, depending on the number of your active web and app users per month and the size of your customer support team. Give the details a look, and choose the best plan for your organization:
Helpshift Feedback+ Plan
- $0/mo.
- Real-time In-app Feedback
- Mobile Bug & Crashing Reporting
- Unlimited FAQs
- Mobile Help Center (Help Center 2.0)
- Standard Support
- 250 Feedback Submissions per Month (Max)
Helpshift Starter Plan
- $150/mo.
- Web & Mobile In-App Messaging
- Web & Mobile In-App Help Center (Help Center 2.0)
- In-App SDK (SDK X)
- Custom Bots (only 2 on this plan)
- QuickSearch Bot
- Basic Automations
- Basic Intent-Based Classification (1 Customizable Smart Intents Menu)
- Basic Intent-Based Routing
- Integrations
- 60 API Calls per Minute
- Analytics and Reporting
- Unlimited Agent Seats
- Email Support
- Agent Desktop
- Unlimited FAQs
- Includes 250 Free Issues per Month
Helpshift Growth Plan
- Price available upon request
- All Starter Plan features, plus:
- Unlimited Customizable Bots
- Intent-Based Classification (2 Customizable Smart Intents Menus)
- Intent-Based Routing
- Queue Management
- Skill-Based Routing
- Automated Agent Workload Balancing
- SLA Management and Business Hours
- Team Management Roles
- Real-Time Operations Dashboard
- FAQ Scheduling
- Analytics APIs
- 300 API Calls per Minute
Helpshift Custom
- Price available upon request
- All Growth Plan features, plus:
- Intent-Based Classification (Unlimited Customizable Smart Intents Menus)
- Feedback Bots
- FAQ Announcements
- 1,500 API Calls Per Minute
Integrations
Integrations
Helpshift supports the following integrations:
- Kustomer
- Twilio
- Mindful
- PowerBI
- Amazon Connect
- unitQ
- Appfollow
- Salesforce
- KantanAI
- Klaus
- Zendesk
- Microsoft Azure Active Directory
- Discord™
- Okta
- onelogin
- Trello
- JIRA
- Slack
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Supercell, Square, Tencent Games, Virgin Mobile
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A customer support platform for web and mobile app developers and product teams; which has smart segmentation, automated issue resolution, and advanced chat functionalities.
Company Email
Contact No.
Company's Address
369 Pine Street, Suite 208
San Francisco, CA 94104
USA
Helpshift Comparisons
Popular Helpshift Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Assign tasks by adding labels to emails
- Easily filter your inbox to see who is doing what
- New task notifications in email
- Shared email archive
- Shared Gmail labels
- Shared notes in Gmail
- Tight Gmail and Google Apps integration
Pricing Info
GrexIt offers a 14-day free trial and four plans. The rates mentioned below are for annual subscription which offers savings of 15%.
Free
- 3 users
- 3 shared labels
- 10 shared notes/day
- Share up to 50 emails/day
Starter: $5/user/month
- Minimum 5 users
- 50 shared labels
- 100 shared notes/day
- Share up to 1000 emails/day
Plus: $9/user/month
- Minimum 5 users
- 200 shared labels
- 250 shared notes/day
- Share up to 3000 emails/day
Enterprise: $12/user/month
- Minimum 25 users
- 500 shared labels
- 1000 shared notes/day
- Share up to 10,000 emails/day
Integrations
- Tight Google Apps and Gmail integration
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Brandeis University, Ronin Corporation, Pinterest
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
GrexIt offers an easy way to handle lead emails & customer support. It lets you to share your Gmail labels, making it simple to delegate and track emails.
Company Email
support@grexit.com
Company's Address
GrexIt Inc., Stanford Financial Square, 2600 El Camino Real, Suite 403, Palo Alto, CA 94306 - USA
GrexIt Comparisons
Popular GrexIt Alternatives
You shouldn’t expect simply a broad array of functionalities and scalable pricing plans from a well-known Customer Support Software. Almost as significant as main features is a trustworthy customer support. You want to guarantee that when you have any questions about Helpshift or GrexIt, or you struggle with some problems, or perhaps you’ll need to ask for a certain revision or functionality useful to your company you can rely on a responsive and helpful customer support. Examine if services such as phone support, tickets or live chat are available. Additionally, it’s a significant advantage if you are able to benefit from individual training or at the very least a knowledge base you can use.
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