What is better Helprace or ManageEngine ServiceDesk Plus? Getting the appropriate Customer Support Software product is as easy as assessing the good and low functionalities and terms offered by Helprace and ManageEngine ServiceDesk Plus. Here it's also possible to match their all round scores: 8.0 for Helprace vs. 8.7 for ManageEngine ServiceDesk Plus. Or you can verify their general user satisfaction rating, 90% for Helprace vs. 100% for ManageEngine ServiceDesk Plus.
We suggest that you put some effort and study their unique features and determine which one is the better alternative for your organization. What’s more don’t forget to take into account your company’s or industry’s special situation, for example, a multilingual app for a global staff or a mobile version to help you work in the field.
In the event you would like to quickly find the best Help Desk Software according to our experts we suggest you check out one of these services: Freshdesk, Zendesk, Salesforce Service Cloud.
Helprace is built only for SMBs, so it doesn’t offer an enterprise pricing plan. It provides six SMB pricing plans for you to choose from. Here are the details of each plan:
A suite of integrated helpdesk solutions that integrates ticketing, online community building, and knowledge base management to enhance customer service.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
You shouldn’t expect simply a wide set of features and flexible pricing from a popular Customer Support Software. Almost as crucial as main features is a trustworthy customer support. You want to ensure that in a situation where you have any questions about Helprace or ManageEngine ServiceDesk Plus, or you face some problems, or maybe you’ll want to ask for a specific update or functionality beneficial to your business you can rely on a responsive and helpful customer support. Check out whether solutions such as phone support, tickets or live chat are offered. It’s also a major asset if you can enjoy individual training or at least a knowledge base you can use.
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