Zendesk Chat
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Access from PC, Mac, smartphones, tablets, even SMS
- Advanced built-in statistics, Google Analytics integration
- Automated invitations
- Chat between operators, transfer chat to another operator
- Copy and paste HTML code. One time setup
- Customizable pre-chat fields
- Detailed real-time traffic monitoring
- Facebook chat for business pages
- Full multiple websites and multiple departments support
- Integrations with major CMS, help desk, e-commerce, and CRM systems
- Offline options: redirect, hide widget or leave a message
- Real-time chat
- Run multiple chats simultaneously
- Searchable transcript history
- See what visitors are typing before they submit
- Sound alert whenever a visitor has entered to chat
- Upload your own icon or choose one from default icons
- Canned messages
- Use real pictures of your operators
- Virtual Assistant option
Pricing Info
Pricing Info
HelpOnClick Live Chat Software offers a 14-day free trial and three billing cycles:
- Monthly billing cycle: $19/month for one seat
- Quarterly billing cycle: (-15%) $48.5/quarter for one seat
- Annual billing cycle: (-40%): $136.8/year for one seat
Features
- 5 websites
- Customization
- Virtual Agent
- Unlimited chats
- Unlimited invitation rules
- Unlimited departments
Integrations
Integrations
The HelpOnClick live chat can be integrated into WordPress, Joomla, Drupal, Kentico, LightCMS, and Wix websites, as well as with popular e-commerce systems such as Magento, ZenCart, X-Cart, BigCommerce, Prestashop and others. Basically, the HelpOnClick live chat can be integrated into any website.
HelpOnClick’s live chat also can be integrated with CRM and help desk systems, and the app supports integrations with Facebook, Google Analytics, Gmail, Blogger, and Twitter.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Concordia University, e-mend Software, American Internet Domains LLC, Linku Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
HelpOnClick offers a state-of-the-art live chat software that you can use to increase sales and customer satisfaction.
Company Email
support@helponclick.com
Contact No.
Company's Address
HelpOnClick LLC, San Jose, CA, United States
HelpOnClick Comparisons
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Appearance customization
- Chat client (that customers use)
- Chat agent console / use of instant messengers (IM)
- Proactive chats & Triggers
- Offline mode
- Shortcuts / canned messages
- Create chat protocols
- Tracking & live analytics
- Internationalization
Pricing Info
Zendesk offers Chat as an add-on if purchasing support only, but they also come included in the Zendesk Suite.
Zendesk Support
Foundational Support Only –Starting at $19/month
Plans for Everyone
Suite Team – $49/agent/month (billed annually)
- Industry-leading ticketing system
- Messaging across web, mobile and social
- Email, voice, SMS, and live chat support
- Help center – SINGLE
- Easy-to-set up automations & workflows
- AI-powered automated answers – UP TO 50
- Unified agent workspace
- Routing based on agent status and capacity
- Reporting and analytics – PREBUILT
- Data and file storage – STANDARD
- 1,000+ apps and integrations – PREBUILT
- Robust APIs – STANDARD RATE LIMIT
- Online support from the Zendesk team
- Onboarding and adoption guidance
Suite Growth –$79/agent/month (billed annually)
- All Suite Team features, plus:
- Multilingual content
- CSAT surveys
- Custom reports & dashboard
Suite Professional – $99/agent/month (billed annually)
- All Suite Growth features, plus:
- Live agent activity dashboard – VIEWABLE
- Integrated community forums
- Private conversation threads
- Customizable and shareable dashboards
- Advanced voice capabilities
- Data Location Options
- HIPAA compliance
- Events Connector for Amazon Web Services
Plans for Enterprises
Suite Enterprise – $150/agent/month (billed annually)
- All the core elements needed for excellent customer support, plus
- Custom team roles and permissions
- Advanced knowledge management
- Customizable agent workspaces
- Customizable branding for web conversations
- Light access licenses – UP TO 1000
- Live data and external dashboard sharing
- Live agent activity dashboard – Customizable, agent capacity, plus live agent status drill-in
- Sandbox environment for change management
- Robust APIs – ENTERPRISE RATE LIMIT
- AI-powered triage and conversation insights – RETAIL ONLY
Additional enterprise-ready plans – from $215/agent/month (billed annually)
- Talk to Sales for further details
Integrations
Zendesk Chat supports integration with the following business systems and applications:
- Zendesk
- Google Analytics
- Salesforce
- Highrise
- Magento
- Shopify
- Tictail
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
WeTheChic, Zespoke, Indigo Car Hire, Hyundai, Creative, Philips
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Zopim’s web chat software offers users with a huge advantage over their competition through its live chat support service.
Company Email
support@zopim.com
Company's Address
Zopim Technologies Pte Ltd
401 Commonwealth Drive
Haw Par Technocentre, #07-01
Singapore 149598
Zendesk Chat Comparisons
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When you select a service that you believe will work best for your company you shouldn’t just focus on what professionals have to say about it. Quite frequently personal experience with the app may change, depending on specific goals and needs. That’s why in our reviews we also give our User Satisfaction Rating for each app to give you a quick overview of how real users of HelpOnClick and Zendesk Chat estimate their contact with the software. Our algorithm is based on advanced analysis of product mentions on other websites, social networks and blogs, so you will receive a complete and reliable overview of what other people think about every app. In this example HelpOnClick got a total satisfaction rating at N/A% while for Zendesk Chat 100% of people express they had a positive experience with it.
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