What is better HelpOnClick or NinjaOne (Formerly NinjaRMM)? Getting the perfect Customer Support Software for your company is crucial to growing your company’s productivity. In our platform, it's easy to assess numerous solutions to see which one is the most suitable software for your needs. Here you can match HelpOnClick vs. NinjaOne (Formerly NinjaRMM) and check out their overall scores (8.4 vs. 8.6, respectively) and user satisfaction rating (N/A% vs. 93%, respectively).
Additionally, you can study the specifics of pricing, terms and conditions, plans, features, tools, and more, and decide which software offers more advantages for your business. In practice, choose the software that lets you to add/remove features and price terms to address your company growth or lack of it.
We know that not all companies have enough time to try out a large number of various solutions, so we created a list of suggestions that you may find useful. Our top choices for the Live Chat Software category are: Zendesk, Vision Helpdesk, Pipedrive.
The HelpOnClick live chat can be integrated into WordPress, Joomla, Drupal, Kentico, LightCMS, and Wix websites, as well as with popular e-commerce systems such as Magento, ZenCart, X-Cart, BigCommerce, Prestashop and others. Basically, the HelpOnClick live chat can be integrated into any website.
HelpOnClick’s live chat also can be integrated with CRM and help desk systems, and the app supports integrations with Facebook, Google Analytics, Gmail, Blogger, and Twitter.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Concordia University, e-mend Software, American Internet Domains LLC, Linku Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
HelpOnClick offers a state-of-the-art live chat software that you can use to increase sales and customer satisfaction.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
Almost as essential as features and client support level are pricing plans made available by HelpOnClick and NinjaOne (Formerly NinjaRMM). Although pricing should not be the sole aspect it’s without a doubt an important thing to consider. You should expect a flexible pricing plan that can be matched with your company size and easily scaled up every time your team expands. Be sure that you don’t pick pricing plans that have additional features that you won’t use and always make an effort to get in touch with the vendor directly as enterprises can often benefit from more affordable prices. You should also give a chance to a free trial or demo of every product to spend at least some time on actual work with the system. It’s a useful experience that doesn’t ask you to spend any money and provides you with a practical overview of what it’s like to work with HelpOnClick and NinjaOne (Formerly NinjaRMM).
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