What is better Helpman or Wix Answers? Finding the best Customer Support Software for your company is vital to increasing your company’s efficiency. In our platform, you can easily compare different solutions to see which one is the most suitable software for your needs. Here you can match Helpman vs. Wix Answers and look at their overall scores (8.0 vs. 8.9, respectively) and user satisfaction rating (N/A% vs. 100%, respectively).
You can even analyze the details of rates, terms, plans, features, tools, and more, and determine which software offers more benefits for your business. In general, go for the business software that allows you to add/remove features and pricing to match your company growth or lack of it.
We know that not all businesses have the time to test a large number of various solutions, so we created a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Zendesk, Freshdesk Omni, Freshdesk.
Wix Answers offers four paid plans priced depending on your required functionalities. The vendor also offers a 14-day free trial plan in case you want to take a closer look at its features before committing to a subscription:
Self-Service – $24/agent/month
Customize help center
Create articles and FAQs
Collaborate on articles
Translate side by side
Use out-of-the-box SEO
Use built-in search
Use contextual help widgets
Optimize knowledge base with insights
Multi-Channel – $60/agent/month
Access features of the Self-Service plan
Provide customer support via email, web forms, chat, and Facebook
View all interactions, customer history, and data panel in a single timeline
Automate actions and real-time triggers
Optimize workflows with unlimited labels and queues
Access actionable insights
Unlimited – $80/agent/month
Pay as you go for calls, charged per minute
Access features of the multi-channel plan
Access knowledge base, calls, tickets, and chats in a single tab
Monitor calls dashboard
Support all communication funnels using help widgets
Manage internal notes, tasks, and escalation processes
Wix Answers offers ready-to-use integrations with the following:
Salesforce
Slack
Jira
Zapier
CrowdIn
Unbabel
Klaus
Hubspot
Enabley
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Getty Images, Guesty, MyHeritage
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Next-generation help desk software that puts all support channels under one platform. Includes knowledge base, tickets, chats, and calls in a one-tab workspace for a better agent and client interaction. Automation features optimize day-to-day customer support tasks while a single timeline view allows agents to see client details and history without having to navigate between tabs.
When you pick a product that you believe will be an actual asset for your business you shouldn’t only limit yourself to what reviewers have to say about it. Very often personal experience with the service may change, depending on your own goals and work processes. That’s why in our reviews we also provide our User Satisfaction Rating for every service to give you an immediate overview of how actual users of Helpman and Wix Answers evaluate their experience with the software. Our system is built around advanced analysis of product mentions on other sites, social media and blogs, so you will get a full and reliable overview of what other clients think about every solution. In this example Helpman got a total satisfaction rating at N/A% while for Wix Answers 100% of users claim they had a positive experience with it.
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