What is better Helpdesk Pilot or ConnectWise Control? Examining products for the top Help Desk Software need not be hard. On our review platform, you can easily match Helpdesk Pilot and ConnectWise Control and promptly evaluate their distinct features. We allow you to take a look at their uniqe benefits, supported devices, level of support, costs, terms, and much more.
You may also review their overall score (7.2 for Helpdesk Pilot vs. 9.0 for ConnectWise Control) and overall customer satisfaction level (99% for Helpdesk Pilot vs. 100% for ConnectWise Control). Spend some time and examine your best options and see which one is ideal for your company. Likewise, you must assess the software vendor’s credibility; can they be relied upon and will they still be operating a few years from now?
Our team put a lot of effort to prepare reviews of all popular products that you can find on the market, but among all the ones we reviewed these three deserved our special attention: .
Each Helpdesk Pilot Edition comes with a minimum of 5 staff licenses. All Editions include support, free upgrades, unlimited reports, smart rules, knowledge base and other standard help desk features.
ConnectWise ScreenConnect (formerly ConnectWise Control) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ConnectWise ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ConnectWise Control is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Almost as important as functionalities and customer support responsiveness are pricing options offered by Helpdesk Pilot and ConnectWise Control. Even though pricing should not be the sole factor it’s without a doubt a significant thing to think about. You should expect a flexible pricing plan that can be matched with your company size and painlessly scaled up when your company develops. You should be certain you don’t select plans that have advanced tools that you won’t use and always make an effort to contact with the vendor directly as big companies can often benefit from more affordable prices. You should also check out a free trial or demo of each software to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t require you to invest any money and provides you with a practical overview of what it’s like to work with Helpdesk Pilot and ConnectWise Control.
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