What is better HelpCrunch or Kommunicate? Buying the ideal Customer Support Software for your business is key to increasing your company’s effectiveness. In our platform, it's easy to examine different solutions to see which one is the right software for your needs. Here you can match HelpCrunch vs. Kommunicate and check their overall scores (8.7 vs. 8.7, respectively) and user satisfaction rating (100% vs. 96%, respectively).
You can even look at the specifics of costs, conditions, plans, capabilities, tools, and more, and decide which software offers more benefits for your business. In general, go for the business software which helps you to add/remove features and subscription plan to complement your business growth or lack of it.
In case you you want to quickly find the optimal Customer Support Software according to our review team we recommend you examine these solutions: Zendesk, Freshdesk Omni, Freshdesk.
HelpCrunch lets you deeply integrate your product through JavaScript, REST API, iOS or Android SDKs. You can also integrate seamlessly with the following third-party apps:
FB Messenger
Facebook
Twitter
Google+
WhatsApp
Viber
Telegram
Skype
Slack
WordPress
Magento
Google Tag Manager
Google Analytics
Shopify
Tumblr
Squarespace
PrestaShop
Jimdo
3dcart
SpaceCraft
OpenCart
Big Cartel
Fluid App
Drupal
Joomla
Zapier
Salesforce
Zendesk
Zoho
Mixpanel
Segment
Wix
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
SE Ranking, StatCounter, Snovio
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intelligent customer communication software for leveraging customer service through live chat, web messaging and mobile messaging.
Kommunicate offers plans that users can avail of on a monthly or yearly subscription. If you opt for an annual subscription, you get two months free. Here is an overview of Kommunicate’s plans:
Start – $40/month or $400/year
2 teammates
Additional: $20/month/teammate or $200/year/teammate
Unlimited bots
Up to 1,000 MTU
MTU overage at $0.01
Dialogflow ES & CX, Amazon, Lex, IBM Watson
Bot to human hand-off
Basic reports
3 months chat history
Basic support 24/7 (email, live chat, knowledge base)
Grow – $100/month or $1,000/year
5 teammates
Additional: $30/month/teammate or $300/year/teammate
Up to 5,000 MTU
All inclusions of Start plan
Whatsapp
Mobile SDKs
Integrates with Pipedrive and Agile CRM
Ready-to-use templates
Bot and CSAT analytics
1 year chat history
Priority support 24/7 (email, live chat, knowledge base)
Scale – $400/month or $4,000/year
10 teammates
Additional: $50/month/teammate or $500/year/teammate
Up to 10,000 MTU
All inclusions of Grow plan
Custom bot
Facebook
Line
Integrates with Zendesk and Zapier
Teams and departments
Advanced intent analytics
Unlimited chat history
Premium support 24/7 (email, chat, call, knowledge base)
Business – by quote
All inclusions of Scale plan
Unlimited users
Custom-made chatbots
All channels
Custom integrations
SAML-based SSO
On-demand custom reports
Unlimited chat history
Premium support 24/7 (email, call, live chat, knowledge base, dedicated account manager)
You don’t want only a broad array of functionalities and adjustable pricing from a well-known Customer Support Software. Almost as important as key features is a trustworthy customer support. You want to guarantee that if you have any questions about HelpCrunch or Kommunicate, or you face some problems, or perhaps you’ll want to ask for a certain revision or feature useful to your business you can count on a responsive and helpful customer support. See if options such as phone support, tickets or live chat are provided. It’s also a big plus if you can benefit from individual training or at the very least a knowledge base you can use.
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