Compare Zoho Desk vs. Help Scout

You have such a wide range of Help Desk Software alternatives in today’s state of that industry that picking the right product can be confusing. On our comparison page, you can easily evaluate the features, stipulations, available plans, and more details of Help Scout and Zoho Desk. You can check their score (9.1 for Help Scout vs. 8.8 for Zoho Desk) and user satisfaction level (98% for Help Scout vs. 100% for Zoho Desk). The scores and ratings provide you with a solid idea how these two software products perform. Additionally, make sure if the application can integrate with the company’s current business apps to ensure greater productivity. At this time, the top services in our Customer Support Software category are: Samanage, Freshdesk, LiveAgent.
Product

Zoho Desk

VS

Help Scout

VS

Zoho Desk screenshot Help Scout screenshot
Pricing Details

Total Score

Our Score

8.8 ?

Our Score

9.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

98% ?

Cost

Cost

$12

$15

Pricing Type

Pricing Type

Free | Monthly payment Free | Monthly payment
Complete Review

Complete Review

Product Info

Product Info

A support desk platform that helps deliver top quality customer support to clients with tools that increase agent productivity and improve analytic operations.
Help Scout provides a shared inbox for you and your team, enabling collaboration for support whenever an email or a support requests comes in.
Easy Links
Available Support

Available Support

Phone
Ticket Training
Ticket
List of Features

List of Features

Zoho Desk FEATURES

  • Ticketing System
  • Call Center Software
  • Social Support Software
  • Agent Productivity
  • Knowledge Base and Forums
  • Company-wide Collaboration
  • Reporting and Insights
  • Help Desk Essentials

Help Scout FEATURES

  • Help Desk
  • Reports
  • Docs Knowledge Base
  • Email Integration
  • Security and Reliability
Business Size

Business Size

Small Business | Large Enterprises | Medium Business Small Business | Medium Business | Freelancers
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company's Address

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA
500 Harrison Ave., Floor 3R
Boston, MA 02118
USA
Popular Clients

Popular Clients

CoffeeRocket, WesTel International, Hibner Trello, GrubHub, Basecamp, Treehouse
Cost Details

Cost Details

Zoho Desk offers three SMB and enterprise pricing plans, including a free one for teams up to 10 users. Give the details a look, and select your plan:

Free

  • 10 Free users
  • Email Inbox & Web-form
  • Work Modes
  • Customizable Help Center
  • Knowledge Base
  • Community Forums
  • Re-Branding
  • Domain Mapping
  • Priority SLAs
  • Basic Reports
  • Agent Dashboards
  • Manager Dashboards
  • Ticket Overview Dashboard
  • The Team Feed

Professional – $12/user/month

  • All Free features
  • Multichannel Support
  • Helpdesk Automations
  • Multi-department Management
  • Advanced SLAs w/ Business Hours
  • Integration with Zoho CRM with two-way sync
  • Customer Happiness Ratings
  • Cloud Telephony using Twilio and RingCentral
  • Advanced Reports & Dashboards

Enterprise – $25/user/month

  • All Professional features
  • Multi-brand Help Center
  • Scheduled Reports
  • Cross Department Reports
  • Contract Management
  • Custom Ticket Templates
  • Role Based Access Control
  • Zoho BugTracker Integration
  • Cloud Telephony with IVR
  • Live Chat Support

Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. Give the details a look, and select your plan:

Free

  • Shared inbox

Standard – $20/month

  • Reporting, automation, and integrations

Plus – $40/month

  • Advanced reporting and features for large teams
Available Languages

Available Languages

USA, UK, Canada, International USA, UK, Canada, International
Phone No.

Phone No.

+1-877-834-4428
Pricing Details

Pricing Details

Learn more about Zoho Desk pricing Learn more about Help Scout pricing
Available Integrations

Available Integrations

Zoho Desk integrates with the following business systems and applications:

  • Zoho CRM
  • Zoho Reports
  • Zoho Projects
  • Zoho Creator
  • Zoho SalesIQ
  • Zoho BugTracker
  • Customer Thermometer
  • Twilio
  • G Suite
  • RingCentral
  • Facebook

Help Scout supports integrations with the following business systems and applications:

  • PipelineDeals
  • Pipedrive
  • OnePage CRM
  • Olark Live Chat
  • NiceReply.com
  • Campaign Monitor
  • MixPanel
  • MailChimp
  • Magento
  • Userlike Live Chat
  • KISSmetrics
  • Kato
  • Infusionsoft
  • HipChat
  • Highrise CRM
  • FreshBooks
  • ClickDesk
  • Capsule CRM
  • Constant Contact
  • BigCommerce
  • Campfire
  • Bronto
  • Shopify
  • Snapengage
  • Slack
  • Zapier
  • Talkdesk
  • Customer Thermometer
  • Bitium
Company Email

Company Email

sales@zohocorp.com
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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All the data, details and opinions that we shared in this table were gathered from official company sites, advertising resources available online, real-life experience from real users as well as our own direct use of each service by an expert. We pay a lot of attention to extensively analyze each app, as a result we not only study it on our own, but we also compare our results with opinions of other members from the B2B community.