Compare Zoho Desk vs. Help Scout

There are many Help Desk Software products in the market today. The simplest way to find out which app fits your needs best is to examine them side by side. As an example, here you can examine Help Scout and Zoho Desk for their overall score (9.0 vs. 8.8, respectively) or their user satisfaction rating (98% vs. 100%, respectively). You can also check their capabilities and pricing stipulations and other useful facts below. When matching products be sure to examine their related advantages and mark their disparities to get a clearer picture of both deals. Likewise, bear in mind to evaluate other issues including security, backup, intuitiveness, and helpdesk support. Users who don't have much time or would like to get a CRM Software recommendation from our experts may want to try out these top choices for the current year: Freshdesk, Pipedrive, HubSpot CRM.
Software

Zoho Desk

VS

Help Scout

VS

Zoho Desk screenshot Help Scout screenshot
Pricing Page

Total Score

Our Score

9.0 ?

Our Score

8.9 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

98% ?

Cost

Cost

Free

$15

Price Scheme

Price Scheme

Free | Monthly payment Monthly payment
Detailed Review

Detailed Review

General Description

General Description

Zoho Desk is a support desk platform that helps you deliver top quality customer support to clients with tools that increase agent productivity and improve analytic operations.
Help Scout provides a shared inbox for you and your team, enabling collaboration for support whenever an email or a support requests comes in.
Easy Links
Vendor Email

Vendor Email

sales@zohocorp.com
Pricing Info

Pricing Info

Zoho Desk offers two priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.

Free

  • 3 Agents
  • Email Inbox & Web-form
  • Work Modes
  • Customizable Help Center
  • Knowledge Base
  • Community Forums
  • Re-Branding
  • Domain Mapping
  • Priority SLAs
  • Basic Reports
  • Agent Dashboards
  • Manager Dashboards
  • Ticket Overview Dashboard
  • The Team Feed
  • Remote Support (for one user)

You can easily start Zoho Suport free trial here.

Professional – $15/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable

All Free features plus:

  • Multi-channel Support
  • Helpdesk Automations
  • Multi-department Management
  • Advanced SLAs w/ Business Hours
  • Two-way data sync with Zoho CRM
  • Customer Happiness Ratings
  • Cloud Telephony using Twilio
  • Advanced Reports & Dashboards
  • Zoho BugTracker Integration

Enterprise – $30/agent/month (billed monthly) or $25/agent/month (billed annually) plus tax, as applicable

All Professional features plus:

  • Multi-brand Help Center
  • Scheduled Reports
  • Cross Department Reports
  • Contract Management
  • Custom Ticket Templates
  • Role Based Access Control
  • Live Chat Support

 

Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.

Basic – $12/user per month or $8/user per month (billed annually)

  • Up to 10 Users
  • Unlimited messages & storage
  • 1 Mailbox
  • 1 Docs knowledge base
  • Reports (30 days of history)
  • Saved Replies
  • Beacon
  • Following
  • @mentions
  • Outstanding 24×6 Support
  • No Help Scout branding
  • iOS & Android App
  • Two-factor authentication

Standard – $20/user per month or $15/user per month (billed annually)

  • Unlimited Users
  • Unlimited messages & storage
  • 5 Mailboxes
  • 1 Docs knowledge base
  • All Basic features, plus:
  • Workflows
  • Satisfaction Ratings
  • Office Hours
  • 50+ integrations
  • API Access

Plus – $35/user per month or $27/user per month (billed annually)

  • Unlimited Users
  • Unlimited messages & storage
  • Unlimited Mailboxes
  • 3 Docs knowledge base
  • All Standard features, plus:
  • Salesforce Integration
  • Jira Integration
  • HubSpot Integration
  • SAML Single Sign-on
  • Teams
  • Custom fields
  • HIPAA Compliance
  • IP Restrictions
Available Integrations

Available Integrations

Zoho Desk integrates with the following business systems and applications:

  • Zoho CRM
  • Zoho Reports
  • Zoho Projects
  • Zoho Creator
  • Zoho SalesIQ
  • Zoho BugTracker
  • Customer Thermometer
  • Twilio
  • G Suite
  • RingCentral
  • Facebook

Help Scout supports integrations with the following business systems and applications:

  • PipelineDeals
  • Pipedrive
  • OnePage CRM
  • Olark Live Chat
  • NiceReply.com
  • Campaign Monitor
  • MixPanel
  • MailChimp
  • Magento
  • Userlike Live Chat
  • KISSmetrics
  • Kato
  • Infusionsoft
  • HipChat
  • Highrise CRM
  • FreshBooks
  • ClickDesk
  • Capsule CRM
  • Constant Contact
  • BigCommerce
  • Campfire
  • Bronto
  • Shopify
  • Snapengage
  • Slack
  • Zapier
  • Talkdesk
  • Customer Thermometer
  • Bitium
Vendor's Address

Vendor's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA
500 Harrison Ave., Floor 3R
Boston, MA 02118
USA
Client Types

Client Types

Small Business | Large Enterprises | Medium Business Small Business | Medium Business | Freelancers
Available Features

Available Features

Zoho Desk FEATURES

  • Ticketing System
  • Call Center Software
  • Social Support Software
  • Agent Productivity
  • Knowledge Base and Forums
  • Company-wide Collaboration
  • Reporting and Insights
  • Help Desk Essentials

Help Scout FEATURES

  • Help Desk
  • Reports
  • Docs Knowledge Base
  • Email Integration
  • Security and Reliability
Available Support

Available Support

Phone
Ticket Training
Ticket
Popular Clients

Popular Clients

CoffeeRocket, WesTel International, Hibner Trello, GrubHub, Basecamp, Treehouse
Pricing Page

Pricing Page

Learn more about Zoho Desk pricing Learn more about Help Scout pricing
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Languages

Languages

English English
Contact No.

Contact No.

+1-877-834-4428
Compare Products

Compare Products

Compare with SAP CRM
Compare with Zendesk Chat
Compare with Help Desk Migration
Compare with CiviCRM
Compare with ZupportDesk
Compare with Genesys
Compare with SnapEngage
Compare with ManageEngine SupportCenter Plus
Compare with Fundly CRM
Compare with Scoro
Compare with Teamwork Desk
Compare with Zendesk
Compare with SupportBee
Compare with ManageEngine ServiceDesk
Compare with CA Service Desk Manager
Compare with Wix Answers
Compare with Casengo
Compare with UseResponse
Compare with Deskun
Compare with Freshservice
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

The software examined on this page are merely a sliver of our full Help Desk Software category and you should remember that there might be more desirable services available. If you would like to ensure you make the wisest choice for your business we definitely suggest that you test more software first. You may also want to consult our top 10 Help Desk Software list to find out which services are in the current year the highest-ranking ones and leaders in the market.