What is better Help Scout or SupportBee? Getting the most effective Help Desk Software product is all about evaluating numerous solutions and determining the top program for your specific needs. Our proprietary system will give you a quick look at the general rating of Help Scout and SupportBee. For general quality and performance, Help Scout scored 8.9, while SupportBee scored 7.5. On the other hand, for user satisfaction, Help Scout earned 98%, while SupportBee earned 94%.
Below it's also possible to look at their features, terms, plans, etc. to see which program will be more appropriate for your situation. An important aspect to assess is if the application lets you to enable and disable permissions on different types of users to limit the exposure of any sensitive company data.
If you need to quickly find the best according to our experts we suggest you take a look at these products: .
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
Up to 10 Users
Unlimited messages & storage
1 Mailbox
1 Docs knowledge base
Reports (30 days of history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24×6 Support
No Help Scout branding
iOS & Android App
Two-factor authentication
Standard – $20/user per month or $15/user per month (billed annually)
Unlimited Users
Unlimited messages & storage
5 Mailboxes
1 Docs knowledge base
All Basic features, plus:
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Plus – $35/user per month or $27/user per month (billed annually)
Please pay attention to the fact that while both Help Scout and SupportBee may have a reliable range of features every service could be created for a different company size. If you are analyzing various solutions you should give some attention to a company size they are aimed at. Some elements might scale up effectively for big enterprises but if you own a small or mid-sized business it’s frequently better to stay away from paying for complex features that you might never use.
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