What is better Help Scout or LiveHelpNow? If you want to have a quick way to learn which Help Desk Software product is better, our exclusive method gives Help Scout a score of 8.9 and LiveHelpNow a score of 7.3 for general quality and performance. Furthermore, Help Scout is rated at 98%, while LiveHelpNow is rated N/A% for their user satisfaction level.
You can also review their product details, including functions, tools, options, plans, prices, and much more. Check if the software lets you to customize a few of its workflows to ensure the app fits your own business processes.
Right now, the most popular products in our category are: .
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
Up to 10 Users
Unlimited messages & storage
1 Mailbox
1 Docs knowledge base
Reports (30 days of history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24×6 Support
No Help Scout branding
iOS & Android App
Two-factor authentication
Standard – $20/user per month or $15/user per month (billed annually)
Unlimited Users
Unlimited messages & storage
5 Mailboxes
1 Docs knowledge base
All Basic features, plus:
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Plus – $35/user per month or $27/user per month (billed annually)
Out of the box, LiveHelpNow integrates with the following applications:
Google Analytics and Adwords
Join.me Cobrowsing
SalesForce CRM
Twitter
Webhooks
MailChimp
HubSpot
To integrate LiveHelpNow live chat software with other apps, you should use Custom Information Feed or LiveHelpNow Eventing API. LiveHelpNow also offers more advanced integrations on a project basis. Please contact the vendor for more information about custom integration services.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Southern Adventist University, California State University Fresno, NBC Sports, Dell
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
LiveHelpNow is a help desk software product for customer service and live chat. The platform provides a host of features to help you offer better all-round service.
Every time you pick a product that you think will be an actual asset for your team you shouldn’t simply limit yourself to what reviewers have to say about it. Quite frequently individual experience with the product may change, depending on specific goals and requirements. This is why in our reviews we also offer our User Satisfaction Rating for each app to give you a quick overview of how actual users of Help Scout and LiveHelpNow evaluate their experience with the app. Our system is based on detailed analysis of product mentions on other sites, social media as well as blogs, so you are going to obtain a complete and credible picture of what other customers think about each app. In this example Help Scout got a total satisfaction rating at 98% while for LiveHelpNow N/A% of people claim they had a positive experience with it.
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