What is better Help Scout or Intercom? Today’s corporations require the most effective Help Desk Software product to continue to be competitive. On this page we help you with choosing the right solution, by allowing you to assess Help Scout and Intercom down to the very details of their individual features.
You can even make use of our total scoring values, which rate the software all round quality and performance. Help Scout got a 8.9 score, while Intercom has a score of 8.9. Likewise, you may compare their general user satisfaction rating: 98% (Help Scout) against 96% (Intercom). Keep in mind to opt for the solution that best addresses your most crucial priorities, not the application with the most robust features.
We realize that not all people have enough time to test dozens of various services, so we came up with a list of recommendations that you may find useful. Our top choices for the category are: .
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
Up to 10 Users
Unlimited messages & storage
1 Mailbox
1 Docs knowledge base
Reports (30 days of history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24×6 Support
No Help Scout branding
iOS & Android App
Two-factor authentication
Standard – $20/user per month or $15/user per month (billed annually)
Unlimited Users
Unlimited messages & storage
5 Mailboxes
1 Docs knowledge base
All Basic features, plus:
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Plus – $35/user per month or $27/user per month (billed annually)
A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:
Respond: from $53/month – Manage conversations with leads and customers at scale.
Engage: from $53/month – Send targeted messages to the right people at the right time.
Educate: $49/month flat rate – Create, organize and publish help articles
Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.
In the event you are still having doubts about which app will perform best in your case it might be a sound idea to investigate each service’s social metrics. Such metrics are frequently a sign of how popular each solution is and how big is its online presence. For example, in case of Facebook Help Scout has 1314 likes on their official profile while Intercom profile is liked by 6194 people.
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