What is better Help Scout or Intercom? Finding the most effective Help Desk Software product is all about evaluating various solutions and figuring out the top program for your specific needs. Our proprietary system provides you with a quick look at the general rating of Help Scout and Intercom. For total quality and performance, Help Scout scored 8.9, while Intercom scored 8.9. On the other hand, for user satisfaction, Help Scout earned 98%, while Intercom earned 96%.
Below it's also possible to check their characteristics, terms, plans, etc. to find out which software will be more appropriate for your needs. One key element to check is if the software lets you to enable/disable limitations on different types of users to secure any critical corporate data.
We realize that not all companies have the time to examine a large number of different solutions, so we created a list of suggestions that you may find useful. Our top selections for the category are: .
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
Up to 10 Users
Unlimited messages & storage
1 Mailbox
1 Docs knowledge base
Reports (30 days of history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24×6 Support
No Help Scout branding
iOS & Android App
Two-factor authentication
Standard – $20/user per month or $15/user per month (billed annually)
Unlimited Users
Unlimited messages & storage
5 Mailboxes
1 Docs knowledge base
All Basic features, plus:
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Plus – $35/user per month or $27/user per month (billed annually)
A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:
Respond: from $53/month – Manage conversations with leads and customers at scale.
Engage: from $53/month – Send targeted messages to the right people at the right time.
Educate: $49/month flat rate – Create, organize and publish help articles
Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.
You should note that while both Help Scout and Intercom may have an excellent array of features each service could be created for a different company size. If you are studying different apps you should give some attention to a company type they are catering to. Some elements may scale up efficiently for large enterprises but if you own a small or medium business it’s usually more sensible to avoid paying for advanced functionalities that you might never actually use.
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