What is better Help Scout or HP Service Manager? Purchasing the suitable Help Desk Software product is as easy as contrasting the good and poor functionalities and terms offered by Help Scout and HP Service Manager. Here you can also match their overall scores: 8.9 for Help Scout vs. 8.3 for HP Service Manager. Or you can look at their general user satisfaction rating, 98% for Help Scout vs. 84% for HP Service Manager.
We suggest that you spend some time to examine their unique features and decide which one is the better option for your organization. What’s more don’t forget to factor in your company’s or industry’s unique case, such as, a multilingual software for a global team or a mobile platform to help you work on the go.
If you would like to quickly find the best according to our experts we suggest you try out the following solutions: .
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
Up to 10 Users
Unlimited messages & storage
1 Mailbox
1 Docs knowledge base
Reports (30 days of history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24×6 Support
No Help Scout branding
iOS & Android App
Two-factor authentication
Standard – $20/user per month or $15/user per month (billed annually)
Unlimited Users
Unlimited messages & storage
5 Mailboxes
1 Docs knowledge base
All Basic features, plus:
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Plus – $35/user per month or $27/user per month (billed annually)
HP Service Manager offers integration with the following business systems and applications:
Ayehu
ERPM
IBM RTC
HP uCMDB
Oracle Enterprise Manager
VMware vSphere
UCCE
Seamless Technologies
Northcraft Analytics
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tunisie Electronique, HEMIT, University of Pretoria
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
HP Service Manager is a service desk solution that provides businesses a vast selection of ITSM capabilities, big data, and social collaboration features.
The software examined on this page are only a small part of our complete Help Desk Software category and you should take into account that there might be more reliable services out there. If you want to make sure you make the optimal decision for your business we definitely encourage you to try out more products first. You may also want to study our top 10 Help Desk Software list to find out which software are now the highest-ranking ones and dominate the market.
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