What is better Help Scout or HP Service Manager? Assessing products to find the best Help Desk Software doesn't have to be tough. On our review platform, it is possible to match Help Scout and HP Service Manager and quickly evaluate their distinct features. We allow you to check their uniqe benefits, supported devices, support service, costs, terms, plus more.
You can even examine their overall score (8.9 for Help Scout vs. 8.3 for HP Service Manager) and overall customer satisfaction level (98% for Help Scout vs. 84% for HP Service Manager). Devote time to assess your best options and see which one is right for your company. Similarly, you have to check the software company’s credibility; are they reliable and will they still be on the market in the future?
We did our best to review all popular services that you can find on the market, but among them these three caught our special attention: .
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
Up to 10 Users
Unlimited messages & storage
1 Mailbox
1 Docs knowledge base
Reports (30 days of history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24×6 Support
No Help Scout branding
iOS & Android App
Two-factor authentication
Standard – $20/user per month or $15/user per month (billed annually)
Unlimited Users
Unlimited messages & storage
5 Mailboxes
1 Docs knowledge base
All Basic features, plus:
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Plus – $35/user per month or $27/user per month (billed annually)
HP Service Manager offers integration with the following business systems and applications:
Ayehu
ERPM
IBM RTC
HP uCMDB
Oracle Enterprise Manager
VMware vSphere
UCCE
Seamless Technologies
Northcraft Analytics
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tunisie Electronique, HEMIT, University of Pretoria
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
HP Service Manager is a service desk solution that provides businesses a vast selection of ITSM capabilities, big data, and social collaboration features.
You don’t want exclusively a wide set of functionalities and scalable pricing packages from a popular Help Desk Software. Almost as important as main features is a trustworthy customer support. You want to guarantee that when you have any questions about Help Scout or HP Service Manager, or you run into a problem, or perhaps you’ll want to ask for a certain change or feature beneficial to your business you can trust in a responsive and helpful customer support. Check out whether solutions such as phone support, tickets or live chat are available. It’s also a big plus if you can profit from individual training or at least an FAQ you can use.
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