What is better Help Scout or CRMdesk? Selecting the right Help Desk Software for your business is not that easy with too much features, options, and terms to check. But, relying on our review directory will allow you to simplify the selection process by getting all main apps in one location.
As an illustration, you can contrast Help Scout and CRMdesk for their tools and overall scores, namely, 8.9 and 8.0, respectively. Furthermore, you can see which product has better general user satisfaction rating: 98% (Help Scout) and N/A% (CRMdesk) to find out which product is the better option for your business. Don’t simply pick the service with the cheapest price, but the software that gives the best value.
Those of you who don't have much time or need a suggestion from our experts may want to try out these top choices for the current year: .
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
Up to 10 Users
Unlimited messages & storage
1 Mailbox
1 Docs knowledge base
Reports (30 days of history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24×6 Support
No Help Scout branding
iOS & Android App
Two-factor authentication
Standard – $20/user per month or $15/user per month (billed annually)
Unlimited Users
Unlimited messages & storage
5 Mailboxes
1 Docs knowledge base
All Basic features, plus:
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Plus – $35/user per month or $27/user per month (billed annually)
CRMdesk is a solution that can be integrated with the BUGtrack – bug tracking and project management software.
If a support ticket looks more like a new feature request or a bug report – the system allows automatically logging this incident into BUGtrack by pressing the “Create BUGtrack Record” button.
CRMdesk may be also integrated with TeamDesk – a web-based platform to quickly build web-based database-driven applications or use predefined solutions to gather, share, and manage business information. Integration with TeamDesk helps to automate different parts of your specific business (for example, customer assets tracking, generating invoices based on question data, and creating complex reports) while tracking customers correspondence in CRMdesk.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sprite Software, Mikros Systems Corporation, Computer Security Technology, Sydney City Toyota
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An efficient help desk software for customer support automation.
You should note that even though both Help Scout and CRMdesk may offer a reliable set of features each service could be created for a different company size. If you are analyzing various solutions you may want to focus on a business type they are aimed at. Specific functionalities might scale up effectively for huge enterprises but if you have a small or mid-sized business it’s often better to avoid paying for advanced functionalities that you might never actually use.
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