What is better HaloITSM or OTRS? You can use our scoring system to help you get a general idea which Customer Support Software product is more suitable for your company. For overall product quality, HaloITSM received 8.0 points, while OTRS gained 8.4 points. Meanwhile, for user satisfaction, HaloITSM scored 95%, while OTRS scored 99%.
Information regarding their unique elements, tools, supported platforms, customer support, plus more are given below to provide you with a more correct analysis. Keep in mind to get only the functions your business requires to avoid wasting cash for tools that you won’t be using.
At the moment, the leading products in our IT Service Software category are: LiveAgent, Zendesk, Freshservice.
HaloITSM provides various pricing options for companies and teams to choose from. It also offers an enterprise pricing plan designed for organizations that need a higher level of ITSM expertise to achieve their goals. Here are the details:
The IT System 10 Agents – £65/user/month; 25 Agents – £59/user/month; 50 Agents – £55/user/month; 100 Agents – £49/user/month; 200 Agents – £45/user/month; 500 Agents – £35/user/month.
A comprehensive, enterprise-grade service management platform built to streamline the ticket request process for businesses in customer service, IT service management, and corporate security sectors.
When you select a software that you are sure will be an actual asset for your business you shouldn’t only focus on what professionals have to say about it. In many cases personal experience with the app may change, depending on specific goals and work processes. That’s the reason why in our reviews we also provide our User Satisfaction Rating for every service to give you a quick impression of how real users of HaloITSM and OTRS evaluate their contact with the product. Our system is built around advanced analysis of product appearances on other websites, social media and blogs, so you will receive a complete and credible landscape of what other users think about each solution. In this example HaloITSM got a total satisfaction rating at 95% while for OTRS 99% of people claim they had a positive experience with it.
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