What is better Gladly or MiContact Center? We are here to improve the whole process of assessing Customer Support Software products for you. In particular, on this page you can look at the overall performance of Gladly (7.4) and compare it with the overall performance of MiContact Center (7.8). You may also match their overall user satisfaction rating: Gladly (N/A%) vs. MiContact Center (N/A%).
What’s more, research their features in detail to check which product can better address your company’s requirements. Generally, any B2B software must let you to comfortably check the big picture, at the same time offering you quick access to the details.
If you would like to quickly locate the more reliable Customer Service Software according to our experts we suggest you check out these services: Salesforce Service Cloud, Freshdesk Omni, Freshdesk.
Gladly supports integration with Avaya, Cisco, and other business communications systems.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
JetBlue
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Customer service software for retail, hospital, travel, and financial services companies, providing them with the capability to resolve customer issues in a faster and more efficient way.
MiContact Center solutions integrate across the portfolio to extend the contact center’s capabilities. These integrations include:
Outbound dialing and campaign management
Quality monitoring and call recording
Workforce management
Third-Party Contact Center Applications
Mitel has partnered with numerous third-party firms that provide complementary applications to MiContact Center Solutions, ensuring users have easy access to pre-integrated, best-in-class solutions.
These solutions include:
Customer Relationship Management
Presence and chat engines
Social media monitoring
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Make a Wish, Starwood Hotels and Resorts, Rock and Roll Hall of Fame and Museuem
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
MiContact Center offers a range of cloud contact center solutions with varying levels of functionality and complexity for businesses of all sizes.
When you choose a solution that you think will be an actual asset for your business you shouldn’t only pay attention to what experts have to say about it. Very often individual experience with the solution will vary, depending on specific goals and work processes. That’s why in our reviews we also offer our User Satisfaction Rating for every solution to give you a reliable impression of how real users of Gladly and MiContact Center estimate their contact with the product. Our algorithm is based on advanced analysis of product appearances on other sites, social media and blogs, so you will get a complete and reliable picture of what other users think about every service. In this example Gladly has a total satisfaction rating at N/A% while for MiContact Center N/A% of people express they had a positive experience with it.
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