nanoRep
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Analytics
- Automatic ticket distribution
- Automation (time and event based rules)
- Departments, tags, and filters
- Easy-to-use interface
- Gamification
- Help center
- Hybrid tickets
- Intelligent spam filter
- Knowledge base
- Live chat
- Mobile ready
- Multichannel support (voice, email, live chat, Facebook, and Twitter)
- Multilingual
- Service-level Agreement (SLA)
- Ticketing system
- Twilio voice integration
- Unlimited agents
Pricing Info
Pricing Info
The pricing for getReply is 3¢ per reply to customer’s question. The service is free for up to 100 replies/month.
Features offered include:
- Unlimited agents
- Unlimited features
- Unlimited contacts
- You can cancel at any time
- 24/7 support (email, live chat)
Integrations
Integrations
getReply integrates with the following business apps:
- 3DCart
- Artinic
- Adobe Business Catalyst
- AWeber
- CS-Cart
- Drupal
- Expression Engine
- GetResponse
- Highrise
- Joomla
- Weebly
- MailChimp
- Magento Go
- Nicereply
- Opencart
- PrestaShop
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
getReply is a multi-channel, web-based customer service software which helps you offer customer support through multiple channels.
Company Email
support@getreply.com
Company's Address
616 Corporate Way
STE2 4000
Valley Cottage, NY 10989
USA
getReply Comparisons
Popular getReply Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- web self-service widgets through mobile, web & social
- customer analytics
- intelligent support agent tools
- real-time FAQs
- intelligent contextual answers in any language
- interactive troubleshooting flows
- easy escalation to agents via email or chat
- widget customization
- proactive engagement with high-value customers
- conversion tracking
- SLA tracking
- custom charts
- customer feedback
- Google Analytics Integration and API for enterprise customers
- support ticket system
- queue management
- Rule Engine that sends auto-responders, assignment to users etc.
- in terms of security , Access to servers is restricted to HTTPS protocol encrypted by SSL3 and TLS cryptography.
Pricing Info
Here are the nanoRep cost details:
Basic plan at $490 a month which gives access to 2,500 answers in 1 Knowledge Base with unlimited number of agents in online help desk
Pro Plan is at $990 a month for 10,000 answers in 2 Knowledge Bases, free unlimited agents & ticketing support
Pro Plus plan at $2,990 a month which gives access to 30,000 answers, unlimited agents, ticketing, BI & Analytics, enhanced SEO, contextual answers and many more features
Integrations
- Magento
- Live Person
- Google Analytics
- Sales Force
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
IKEA, MTV, Build.com, Thomas Cook, Pods.com, Waze, Wix, eToro, Oanda, Rocketlawyer, Plimus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Maximize conversion & reduce support load by providing personalized answers for every question.
Company Email
Company's Address
not listed
nanoRep Comparisons
Popular nanoRep Alternatives
You don’t want only a broad array of features and scalable pricing plans from a credible Customer Support Software. Almost as important as core features is a top-notch customer support. You want to guarantee that if you have any questions about getReply or nanoRep, or you run into a problem, or perhaps you’ll need to request a specific change or feature useful to your team you can rely on a responsive and helpful customer support. Examine if services such as phone support, tickets or live chat are available. What is more, it’s a significant advantage if you can profit from individual training or at least a knowledge base you can use.
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