What is better Genesys or Feefo? If you’re having a tough time picking the right Customer Support Software product for your circumstances, it’s a good idea to do a comparison of the available software and see which one offers more advantages. For example, here you can assess Genesys (overall score: 7.5; user rating: N/A%) vs. Feefo (overall score: 7.3; user rating: N/A%) for their overall performance.
You can also see which one provides more tools that you need or which has more flexible pricing plans for your current budget. Using a clear table to evaluate their features will significantly improve the likelihood of obtaining the appropriate product for your company. Pay attention to other factors of the software for example ease-of-use, flexibility, scalability, and pricing terms.
Currently, the most significant services in our Customer Support Software category are: Freshdesk Omni, Zendesk, Freshdesk.
Market-leading all-in-one Genesys Platform consolidates the multi-vendor Contact Center stack
Meet your customers’ expectations for a consistent experience over the channel of their choice
Pre-configured routing and analytics options for rapid deployment and lower cost of ownership
Best-in-class routing using full context delivers optimal customer experience with the lowest cost
Ease of deployment through cloud, on-premises, or hybrid cloud helps you get up and running faster
Pre-integrated hardware appliances for on-premises deployments
Rapid deployment
Eliminates server hardware procurement cycle
No software installation
VoIP Gateways, SBCs, and handsets available
Inbound and outbound multi-channel support, including email, chat, mobile and advanced self-service channels
Real-time performance and operational monitoring and analysis
Workforce Optimization including Workforce Management
Local telephony connection delivery model
Support for growth while protecting your legacy investments
Genesys Enterprise Edition
Scale up to unlimited seats
Full customer experience capabilities for a sophisticated, cross-channel enterprise contact center , supporting unlimited agent deployments and global reach
Cross-channel data services provide context to achieve optimal customer experiences
Integrated self-service, analytics, workforce and back-office optimization for peak performance
Built-in support for remote and branch workers to span locations and geographies
Flexible deployment for on-premises, cloud or hybrid cloud configurations
Advanced capability customization to meet your unique requirements
Advanced third-party integration to protect legacy investments and support connections to CRM, ERP and BPM systems
Unlimited scalability across geographies to meet the needs of a large and dispersed enterprise call center
A comprehensive system of engagement where random journeys are redesigned, orchestrated, monitored and tuned to provide efficient engagements for your company.
Feefo offers pricing on a by quote basis. Please contact the vendor directly to get a quote. There is also a free trial with limited features available.
Both Genesys and Feefo were tested by a panel of reliable B2B experts who carried out a full analysis of all core elements of every product. Their ultimate score was calculated by means of unique SmartScore algorithm that calculates a separate partial score to each factor such as: main features, customer support, mobile device support, security, user satisfaction as well as media presence. Here at FinancesOnline we realize useful features are not the only thing crucial to a company so we make an effort to pay attention to all facets of a app prior to giving it a final score.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
