What is better Genesys Cloud or Unymira Knowledge Center? With various functions, pricing, details, and more to check, choosing the right Customer Support Software for your business is hard. But by working with our system, you can easily match the functions of Genesys Cloud and Unymira Knowledge Center as well as their general rating, respectively as: 9.0 and 8.0 for overall score and 93% and N/A% for user satisfaction.
You can also review them feature by feature and see which software is a more suitable fit for your company. Remember to get a demo first before getting a plan to get a firsthand experience how the solution can benefit you in real scenarios.
Those of you who don't have much time or would like to get a Call Center Software suggestion from our experts might want to investigate these top choices for the current year: Zendesk, Freshdesk Contact Center, JustCall.
Genesys Cloud creates fluid conversations across voice and digital channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your call center into an experience center.
Genesys Cloud can support a wide variety of CRM and HR integrations. Some of their partners include:
Salesforce
Zendesk
Oracle Service Cloud
SugarCRM
Microsoft Dynamics 365
GSuite
OneLogin
Microsoft Active Directory
Federation Services
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, Princeton University, Bosch
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A comprehensive contact center platform built to reinforce customer support efforts and optimize your workforce. It combines all client communications into one neat, intuitive system so your reps can deliver faster responses. Routing functionalities ensure that messages go to the right agents, reducing the risk of overlooked communications.
Contact USU for more information about their basic and enterprise pricing options. You can also sign up for a demo to see if the software is a perfect fit for your business.
USU Knowledge Management integrates with the following business systems and applications:
ServiceNow
Salesforce
Genesys
NICE inContact
Slack
Zendesk
SAP
Microsoft Dynamics NAV
BMC
Sharepoint
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
1&1, Alactel-Lucent, BMW, Nestle
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A leading knowledge management solution for call centers and contact centers. It helps customer-facing agents with relevant, easy to understand knowledge so that they can provide better, more efficient customer service.
If you test various Customer Support Software apps you shouldn’t only look at their features list and offered pricing packages. Keep in mind the solution should be adjusted to your needs and business so the more flexible their offer the better. Find our what platforms are supported by Genesys Cloud and Unymira Knowledge Center and be certain you will get mobile support for whatever devices you use in your company. You should also find out which languages and countries are supported, as this might be a deal breaker for many businesses.
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