What is better Genesys Cloud or Freshdesk Contact Center? Choosing the most appropriate Customer Support Software for your business is difficult with various features, choices, and offers to check. But, using our review directory will allow you to simplify the selection steps by displaying all major solutions in a single place.
As an illustration, you can match Genesys Cloud and Freshdesk Contact Center for their features and overall scores, in this case, 9.0 and 9.2, respectively. Furthermore, you can compare which product has higher general user satisfaction rating: 93% (Genesys Cloud) and 100% (Freshdesk Contact Center) to learn which product is the better choice for your company. Don’t just pick the service with the lowest price, but the software that offers the most cost-effective value.
We realize that not all companies have the time to examine a large number of different services, so we prepared a list of suggestions that you may find useful. Our top choices for the Call Center Software category are: Zendesk, Freshdesk Contact Center, JustCall.
Genesys Cloud creates fluid conversations across voice and digital channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your call center into an experience center.
Genesys Cloud can support a wide variety of CRM and HR integrations. Some of their partners include:
Salesforce
Zendesk
Oracle Service Cloud
SugarCRM
Microsoft Dynamics 365
GSuite
OneLogin
Microsoft Active Directory
Federation Services
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, Princeton University, Bosch
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A comprehensive contact center platform built to reinforce customer support efforts and optimize your workforce. It combines all client communications into one neat, intuitive system so your reps can deliver faster responses. Routing functionalities ensure that messages go to the right agents, reducing the risk of overlooked communications.
Freshdesk Contact Center’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems. It is primarily designed for SME use. The user interface is very intuitive and it is fitted with comprehensive features like interaction history and call recording.
In case you are still having doubts about which software will work best for your company it might be a good idea to investigate each service’s social metrics. These metrics are frequently a way to see how popular a given app is and how extensive is its online presence. For example, in case of Facebook Genesys Cloud has 16058 likes on their official profile while Freshdesk Contact Center profile is liked by 1472 people.
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