What is better Frontman or ScreenConnect? If you want to have a quick way to find out which Customer Support Software product is better, our proprietary system gives Frontman a score of 8.1 and ScreenConnect a score of 9.0 for general quality and performance. Furthermore, Frontman is rated at 100%, while ScreenConnect is rated 96% for their user satisfaction level.
You can also review their product details, such as modules, tools, options, plans, prices, and more. Check if the software lets you to customize a few of its workflows to ensure the software fits your own business procedures.
In the event you want to quickly identify the best Live Chat Software according to our review team we advise you check out these products: Zendesk, Pipedrive, Vision Helpdesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
You shouldn’t count on simply a broad range of features and adjustable pricing packages from a well-known Customer Support Software. Almost as important as key features is a trustworthy customer support. You want to ensure that when you have any questions about Frontman or ScreenConnect, or you struggle with some problems, or perhaps you’ll need to request a specific change or functionality beneficial to your company you can trust in a responsive and helpful customer support. Examine whether solutions such as phone support, tickets or live chat are available. It’s also a big plus if you are able to benefit from individual training or at the very least an FAQ you can use.
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