What is better Freshservice or Zendesk? When you need an efficient Customer Support Software product for your enterprise you should make time to examine various alternatives. It doesn’t have to be tricky, and can be as easy as matching their functions in a table like the one below. You will also get a brief idea how each product works. As an example, on this page you can see Freshservice’s overall score of 9.4 and compare it against Zendesk’s score of 9.7; or Freshservice’s user satisfaction level at 97% versus Zendesk’s 98% satisfaction score.
The contrast will allow you to identify the good and bad points of each application, and make up your mind on which one fits you requirements better. On top of the rich features, the application that’s simple to grasp and use is always the better product.
We realize that not all companies have the time to try out dozens of various solutions, so we came up with a list of suggestions that you may find useful. Our top choices for the IT Service Software category are: LiveAgent, Zendesk, Freshservice.
Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
In case you are still having second thoughts about which app will perform best for your company it may be a sensible idea to check out each service’s social metrics. Such metrics are quite often an indicator of how popular every app is and how big is its online presence. For example, in case of Facebook Freshservice has 7557 likes on their official profile while Zendesk profile is liked by 82676 people.
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