What is better Freshservice or TOPdesk? With a wide range of functionalities, pricing, details, and more to evaluate, finding the right Help Desk Software for your company is hard. However making use of our system, you can easily match the functions of Freshservice and TOPdesk together with their general score, respectively as: 9.4 and 8.5 for overall score and 97% and 96% for user satisfaction.
You can also review them feature by feature check out which program is a more suitable fit for your business. Don’t forget to ask for a demo first prior to opting in for a plan to experience how the program works in real setting.
Users who don't have much time or could use a IT Service Software recommendation from our team may want to take a look at these top choices for this year: LiveAgent, Freshservice, Zendesk.
Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.
TOPdesk provides enterprise pricing options. All plans include complimentary features such as access to mailboxes, assets, unlimited end users, and the marketplace.
TOPdesk integrates with various business systems and applications, including:
Microsoft Intune
Microsoft Azure
Clicksign
Versio.io
SMS notifications
Power BI
Oracle
ZigiOps: Jira, Azure, Dynatrace, OpsBridge
Ebbot AI Chatbot
Intrafind
NIVO Identity Management
ROGER365.io
Microsoft Teams
ServiceNow
Zendesk
Jira
Trello
TeamViewer
The tool comes with an API, facilitating smooth communication with TOPdesk and eliminating the need for intricate custom work connecting with other applications.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nando's, Roots, The University of Memphis
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TOPdesk excels in optimizing service operations, providing organizations with a streamlined and adaptable solution, fostering collaboration, and enhancing overall operational efficiency.
You shouldn’t count on just a wide array of functionalities and scalable pricing packages from a popular Help Desk Software. Almost as significant as core features is a top-notch customer support. You want to ensure that if you have any questions about Freshservice or TOPdesk, or you run into a problem, or maybe you’ll want to request a certain revision or functionality useful to your team you can rely on a responsive and helpful customer support. Examine whether solutions such as phone support, tickets or live chat are available. It’s also a big plus if you are able to benefit from individual training or at the very least an FAQ you can use.
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