Freshsales
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Contact and account management
- Lead management
- Marketing lists
- Basic segmentation
- Behavioral segmentation
- Custom filter views
- Activity timeline
- Follow-up tasks and appointments
- Upcoming task dashboard
- To-do lists
- Custom fields and modules
- Merge and clone records
- Auto-assignment rules
- Auto-enrichment for profiles
- Time-based workflows
- Product catalog
- Visual sales pipeline
- Multiple pipeline management
- Weighted pipeline
- Multiple currencies
- Sales goals
- Sales forecasting
- Sales and deal teams
- Two-way email sync
- Team Inbox
- Sales sequences
- Freddy AI Insights
- Smart Matches
- Answer bot
- Predictive contact scoring
- Lead generation bot
- Next Best Action insights
- Email subscriptions
- Email scheduling
- Email templates
- Email tracking and metrics
- Built-in phone and chat
- Inbound caller ID
- Custom greetings
- Call masking
- Team and external number routing
- Call queues
- Call recording and opt-out
- IVR trees
- Smart escalation
- Holiday and non-business hours routing
- Callback request
- Chat history
- Read receipts
- Canned responses
- Chat assignment rules
- Chat Auto-resolve Rules
- IntelliAssign for incoming chat queries
- FAQ articles
- Chat Auto-resolve Rules
- Smartforms for contact capture
- Website activity tracking
- Custom and curated reports
- Document creation
- Document templates
- Android and iOS mobile apps
- API Access
- Zapier integration
Pricing Info
Pricing Info
Freshsales is available with three paid plans: Growth, Pro, and Enterprise.
Growth – $9/user/month
- Free for up to 3 users
- Activity Home Dashboard
- Basic custom fields
- Profile avatars for contacts and accounts
- Merge records
- Clone records
- Record tags
- Email template tags
- Up to 20 custom workflows
- Visual sales pipeline
- Rotten deals
- Weighted pipeline
- Contextual collaboration with Slack
- In-app notifications
- Email notifications
- Mobile push notifications
- Desktop notifications
- Unlimited file storage
- Recycle bin
- Conversations view, including awaiting response
- Two-way Email Sync
- Team Inbox
- Email forwarding
- Personalized bulk emails
- 5 sales sequences per user
- Email Subscriptions
- Bulk email metrics
- Email scheduling
- Email templates
- Email tracking
- Real-time email alerts
- Number porting
- Call masking
- Ringtone customization
- Forward to phone
- Hold music customization
- Basic wait queues
- Team routing
- External number routing
- Voicemails and voicemail drop
- Call recording
- Business hours
- Basic call queues
- Chat history beyond 30 days
- Read receipts
- Typing indicator
- Canned response
- Custom views for Team Inbox
- Default business hours for chat
- Chat assignment rules
- Conversation labels
- FAQ articles
- Unread email notifications
- Up to 10 Quick Access files
- Offline experience
- Private Notes
- SMS integration
- Facebook Messenger integration
- Predictive Contact Scoring
- Classic Forms
- US, EU, IN, ANZ Data Centers
- User hierarchy
- Curated reports
- Custom reports
- API Access (1000/account/hour)
- Zapier integration
- Google Apps integration
- Gmail add-on
- Google Calendar integration
- Office 365 calendar integration
- Google Contact sync
- Outlook contact sync
- Outlook add-in
- Freshdesk integration
- Marketplace integration
- Automatic call logging for mobile
- Check-in capabilities for meetings and appointments
- Send bulk emails from mobile app
- File uploads
Pro – $39/user/month billed annually or $47/user/month billed monthly
- All Growth features
- Offline events
- Custom sales activities
- Advanced CRM customization
- Up to 50 auto-assignment rules for contacts, accounts, and deals
- Up to 50 custom workflows
- Time-based workflows
- Product catalog
- Multiple sales pipelines
- Sales goals
- Multiple currencies for deals
- Up to 50 sales teams
- 10 sales sequences per user
- Warm transfer for calls
- Bring Your Own Carrier feature
- After Call Work
- Pause call recordings
- IVR/phone trees
- Advanced call queues
- Agent extensions
- Smart escalations
- Non-business hours routing
- SIP connections
- Real-time queue visibility
- Real-time agent activity
- Conference calling
- IntelliAssign capabilities for incoming chat queries
- Up to 25 Quick Access files
- Chat auto-resolve rules
- Chat campaigns
- WhatsApp integration
- Apple Business Chat Integration
- Smart Matches
- Lead Generation Bot
- Answer Bot
- Deal Insights
- Next Best Action insights
- Out-of-office detection
- Smartforms
- Up to 50 custom user roles
- Territory management
- API access (2000/account/hour)
- Offline access to records through mobile app
Enterprise – $69/user/month billed annually or $83/user/month billed monthly
- All Pro features
- Up to 10 custom modules for CRM
- Auto-profile enrichment
- Sales forecasting
- Up to 100 sales teams
- Deal teams
- Audit logs
- Up to 25 sales sequences per user
- Holiday calendar
- Holiday routing
- Call recording opt-out
- Call center agent statuses
- Queue callback (virtual hold)
- Up to 50 Quick Access files
- Commit to Deals insights
- Website activity tracking
- Web application event tracking
- Field-level permissions
- Advanced metrics
- Dedicated account manager
Freshsales’ Growth, Pro and Enterprise plans can also enhance their accounts with the following CPQ add-ons:
- Document creation
- Document types
- Document templates
- Document cloning
- Document sharing
- Document Activity Timeline
- Sync documents with deals
Integrations
Integrations
Freshsales integrates with the following apps:
- Slack
- Zapier
- Google Apps
- Freshdesk
The platform also supports syncing of calendars and contacts from Google Calendar, Office 365, Google contacts, and Outlook contacts.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Dyson, Garda World, Flyrobe
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A sales solution that integrates CRM, marketing, and communication features to help sales agents nurture customer relationships and close more deals. AI-powered deal insights also empower agents in hitting performance goals and sales quotas.
Company Email
Contact No.
Company's Address
1250, Bayhill Drive Suite 315
San Bruno, CA 94066
USA
Freshsales Comparisons
Popular Freshsales Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Contact and account management
- Sales and marketing activities
- CRM customization
- Email marketing campaigns
- Marketing email deliverability
- Marketing journey builder
- Sales pipeline management
- Data administration
- Sales sequences
- Phone
- Chat
- SMS and instant messaging integration
- Freddy AI insights
- Website integration
- Data security
- Reports dashboard
- Mobile apps for Android and iOS
Pricing Info
Freshworks CRM offers free plans and three types of paid plans for each of its products.
I. Customer For Life Cloud Pricing
Free Plan
- Lists
- Email Marketing Campaigns
- Pop-ups
- Contact, Account and Deal Management
- Phone / Calling
- Live Chat
- 24×5 Support
- Mobile App
Growth – $29/user/month, billed annually (or) $35/user/month, billed monthly
- Contact Management
- Up to 20 Marketing Email Templates
- Live Tracking
- Deal Management
- Visual Sales Pipelines
- Inbound Caller ID
- Call Masking/ Call Recording
- Voicemails and Voicemail Drop
- Chat Widget
- SMS Integration
- Facebook Messenger Integration
- Freddy AI Insights – Predictive Contact Scoring
Pro – $69/user/month, billed annually (or) $85/user/month, billed monthly
- All features in Growth
- CRM Customization Up to 50 workflows
- Time-based workflows
- Up to 100 Marketing Email Templates
- Marketing Reply Tracking
- 10 Multiple Sales Pipelines
- Bring Your Own Carrier (BYOC)
- Conference Calling
- WhatsApp Integration
- Deal Insights
- Mobile Offline
Enterprise – $125/user/month, billed annually (or) $149/user/month, billed monthly
- All features in Pro
- Auto Profile Enrichment
- Custom Sales Activities
- Marketing Transactional Emails
- Deal Teams
- Sales Forecasting
- Call Recording Opt-out
- Forecasting Insights
- Advanced Metrics
- Dedicated Account Manager
II. Sales Cloud Pricing
Free Plan
- Contact, Account and Deal Management
- Custom Views
- Tasks, Appointments and Notes
- Phone / Calling
- Live Chat
- Role-based Access
- 24×5 Support
- Mobile App
Growth – $29/user/month, billed annually (or) $35/user/month, billed monthly
- Contact Management
- Predictive Contact Scoring
- CRM Customization Up to 20 workflows
- Deal Management
- Visual Sales Pipelines
- Migration from other CRMs
- Two-way Email Sync
- Buy Local and Toll-free Numbers
- Call Recording/Masking
- Chat
- Facebook Messenger Integration
- 24×5 Support
- Mobile Support
Pro – $59/user/month, billed annually (or) $69/user/month, billed monthly
- All features in Pro
- Offline Events
- Product Catalog
- Time-based workflow
- Multiple Sales Pipelines
- Sales Goals
- Chat Auto-resolve Rules
- Chat Campaigns
- WhatsApp Integration
- Freddy AI Insights – Smart Matches (Deduplication)
- Lead Gen Bot
- Answer Bot
- Deal Insights
- Offline Mobile Support
Enterprise – $99/user/month, billed annually (or) $119/user/month, billed monthly
- All features in Pro
- Auto Profile Enrichment
- Deal Teams
- Holiday Routing
- Call Recording Opt-out
- Queue Callback (Virtual Hold)
- Forecasting insights
- Website Tracking
- Advanced Metrics
- Named Account Manager
III. Marketing Cloud Pricing
Free Plan
- Marketing CRM
- Lists
- Email Marketing Campaigns
- Pop-ups
- Live Chat
- External Form Tracking
- 24×5 Support
- Mobile App
Growth – $19/user/month, billed annually (or) $25/user/month, billed monthly
- Mobile App 500 Marketing Active Contacts
- Marketing Lists
- Basic Segmentation
- 20 Email templates
- Live Tracking
- Chat Assignment Rules
- Chat Widget
- Facebook Messenger Integration
- Website Tracking
- Role-based Access
- Custom Reports
- 24×5 Support
Pro – $59/user/month, billed annually (or) $69/user/month, billed monthly
- All features in Growth
- 100 Email templates
- Offline Events
- Reply Tracking
- Chat Auto-resolve Rules
- IntelliAssign
- Chat Campaigns
- WhatsApp Integration
- Freddy AI Insights – Smart Matches (Deduplication)
- Lead Gen Bot
Enterprise – $99/user/month, billed annually (or) $119/user/month, billed monthly
- All features in Pro
- Auto Profile Enrichment
- Up to 500 Email templates
- Transactional Emails
- Field-level Permissions
- Advanced Metrics
- Dedicated Account Manager
Integrations
Freshworks CRM integrates with many popular business applications. It also offers API access so you can develop new integration for your organization.
- Freshdesk (iPaaS)
- Mailchimp (iPaaS)
- HubSpot (iPaaS)
- Google Calendar
- QuickBooks
- Xero
- Office 365 Calendar
- Google Contacts
- Outlook Contacts
- SMS
- Trello
- Asana
- Freshsuccess
- Slack
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Purdue University, Bridgestone, Honda
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An AI-powered CRM that breaks internal silos and enables sales and marketing professionals to gain the right customer insights at the right time across all touchpoints. Includes sales automation, marketing automation, chat, and telephony in one solution.
Company Email
Contact No.
Company's Address
2950 S. Delaware Street, Suite 201
San Mateo CA 94403
USA
Freshworks CRM Comparisons
Popular Freshworks CRM Alternatives
Both Freshsales and Freshworks CRM were tested by a team of reliable SaaS experts who carried out a thorough examination of all key elements of each solution. Their ultimate score was prepared with unique SmartScore system which calculates a separate partial score to each factor such as: main functionalities, client support, mobile support, security, client satisfaction and media presence. Here at FinancesOnline we are aware that useful features are not the only factor crucial to a company so we make sure we pay attention to all sides of a solution prior to giving it a final score.
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