Compare Freshdesk vs Casengo

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

• Email Ticketing
• Ticket Dispatch
• Team Collaboration
• Knowledge Base
• Ticket Trend Report
• Social Ticketing
• Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

• Everything in Sprout
• Automations
• Collision Detection
• Marketplace Apps
• Helpdesk In-Depth
• SLA Management
• Business Hours
• Chat and call management

Garden – $29 per agent/month (yearly)

• Everything in Blossom
• Multilingual Helpdesk
• Time Tracking
• CSAT Surveys
• Session Replay
• Performance Reports
• Embedded Chat FAQs
• Triggered Messages
• IVR
• Call Masking

Estate – $49 per agent/month (yearly)

• Everything in Garden
• Ticket Assignment Automation
• Custom Roles
• Portal Customization
• Enterprise Reporting
• Multiple SLAs and Timezones
• Support Bot
• In-app Chat Campaigns
• Smart Call Escalations
• Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

• Everything in Estate
• Sandbox
• IP Whitelisting
• Data Centre Location
• HIPAA Compliance
• Extendable API Rate Limit
• Co-browsing
• Multilingual Chat FAQs
• Holiday Routing for Phone Calls

Here are the Casengo cost details:

Casengo offers a free trial package and 3 paid versions, each designed to provide customer support that suits both the size of your business and your budget.

Free. This Free package allows you to try Casengo’s brand of chat support. Up to 3 users and 30 conversations, this plan comes with a knowledge base and a load of basic features such as Call Logging, Customer Management labeling and filtering, and Twitter search.

Basic @ 9 euros/month. Great for small businesses and independent freelancers, this Basic Plan is great for teams up to 3 users and up to 100 conversations. Comes with standard chat and email support plus social media integration.

Premium @ 29 euros/month/user. A big favorite among all types of business from multiple industries, the Premium bundle offers unlimited number of users and unlimited number of conversations. Carries basic features and offer multiple customer support channels. Also available in other languages.

Enterprise @ 44 euros/month/user. Carries the Premium Plan features and more. Rigged with topnotch business functions such as custom reporting and vast knowledgebase to mention a few.