What is better Freshdesk or Casengo? When choosing the ideal Customer Support Software for your organization our recommendation is that you assess the features, prices, along with other crucial info concerning the product and vendor. Here, you can check the similarities and discrepancies between Freshdesk (overall score at 9.8 and user satisfaction at 100%) and Casengo (overall score at 8.0 and user satisfaction at N/A%).
It's also possible to examine their specific modules, such as functions, plans, pricing, terms, etc. What is more, analyze the terms thoroughly for information on hidden fees, including, setup cost, separate support plan, upgrade fees, cloud storage fees, and others.
We know that not all businesses have the time to examine dozens of different solutions, so we created a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Zendesk, Freshdesk Omni, Freshdesk.
Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here.
Free
2 Agents
Email Ticketing
Ticket Trend Report
Social Ticketing
Knowledge Base
Ticket Dispatch
Team Collaboration
Call-to-ticket conversion
Growth
– $18/agent/month or $15/agent/month/annual billing
All Free Features
Automation Capabilities
In-depth Helpdesk
Chats and Calls Management
Marketplace Apps
SLA Management
Business Hours
Pro
– $59/agent/month or $49/agent/month/annual billing
All Growth Features
Automatic Ticket Assignment
In-app Chat Campaigns
Answer Bot
Portal Customization
Custom Roles
Enterprise Reporting
Multiple SLAs and Timezones
Smart Call Escalations
Call Barging and Monitoring
Enterprise
– $95/agent/month or $79/agent/month/annual billing
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
Facebook
Twitter
SugarCRM
Capsule
Harvest
Gmail Gadgets
Google tools
Dropbox
HelpOnClick
Snap Engage
iContact
Zoho CRM
Freshchat
Nimble
FetchFlow
Knowlarity
Highrise
Olark
Microsoft Teams
Constant Check
Userlike
Magento
Woo Themes
OneSky
FreshPlugs
RESTful API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An efficient and reliable help desk solution and winner of our Expert's Choice Award. The software offers multi-channel support, automation tools, gamification, and self-service portals to help businesses deliver high-quality customer support. The software helps improve organization and ease collaboration within support teams.
Casengo offers a free trial package and 3 paid versions, each designed to provide customer support that suits both the size of your business and your budget.
Free. This Free package allows you to try Casengo’s brand of chat support. Up to 3 users and 30 conversations, this plan comes with a knowledge base and a load of basic features such as Call Logging, Customer Management labeling and filtering, and Twitter search.
Basic @ 9 euros/month. Great for small businesses and independent freelancers, this Basic Plan is great for teams up to 3 users and up to 100 conversations. Comes with standard chat and email support plus social media integration.
Premium @ 29 euros/month/user. A big favorite among all types of business from multiple industries, the Premium bundle offers unlimited number of users and unlimited number of conversations. Carries basic features and offer multiple customer support channels. Also available in other languages.
Enterprise @ 44 euros/month/user. Carries the Premium Plan features and more. Rigged with topnotch business functions such as custom reporting and vast knowledgebase to mention a few.
If you are still having second thoughts about which solution will work best in your case it may be a good idea to analyze each service’s social metrics. These metrics are usually a way to see how popular each solution is and how large is its online presence.For example, if you look at Freshdesk LinkedIn account you’ll learn that they are followed by 89210 people. In case of Casengo the number of followers on their LinkedIn page is 0.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
