Compare Freshdesk vs. Beevolve

When choosing the appropriate Customer Support Software for your business our recommendation is that you assess the features, costs, and other crucial details regarding the product and vendor. Here, you can check the similarities and distinctions between Freshdesk (overall score at 9.8 and user satisfaction at 100%) and Beevolve (overall score at 7.4 and user satisfaction at 100%). You may also examine their unique details, for example functions, plans, pricing, terms and conditions, etc. What is more, analyze the terms carefully for information on extra charges, like, installation, independent customer service, upgrade fees, cloud storage fees, and others. In the event you need to quickly decide on the top Customer Support Software according to our experts we suggest you try out one of these services: Zendesk, Samanage, Freshdesk.
Product

Freshdesk

VS

Beevolve

VS

Freshdesk screenshot Beevolve screenshot
Pricing Details

Total Score

Our Score

9.8 ?

Our Score

7.4 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

100% ?

Cost

Cost

$19

$19.95

Pricing Type

Pricing Type

Monthly payment Monthly payment | Quote-based
Complete Review

Complete Review

Overview

Overview

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
One of the best Social Media Marketing, Monitoring and ROI Measurement platform for brands and agencies based on recent surveys.
Useful Links
Contact No.

Contact No.

+1 (866) 832-3090 323-366-8233
Pricing Details

Pricing Details

Learn more about Freshdesk pricing Learn more about Beevolve pricing
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone
Training
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Cost Details

Cost Details

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Beevolve offers a seven-day free trial.

Starter: $19.95 /month

  • Create your Account
  • 5 social profiles
  • 5 posts scheduled
  • 1 RSS feeds
  • Social ROI Measurement
  • 1 search terms
  • 10,000 conversations / month
  • 1 user
  • Email support

Pro: $99.95 /month

  • Create your Account
  • 5 social profiles
  • 10 posts scheduled
  • 2 RSS feeds
  • Social ROI Measurement
  • 4 search terms
  • 100,000 conversations / month
  • 3 users
  • Priority Email support

Enterprise: $499.95 /month

  • Create your Account
  • 40 social profiles
  • 100 posts scheduled
  • 20 RSS feeds
  • Social ROI Measurement
  • 40 search terms
  • 1,000,000 conversations / month
  • 10 users
  • Priority Email & Phone support

Large Enterprise: Customized quote

  • Unlimited social profiles
  • Unlimited posts scheduled
  • Unlimited RSS feeds
  • Social ROI Measurement
  • Unlimited search terms
  • Unlimited conversations / month
  • Unlimited users
  • Account Manager
Popular Clients

Popular Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef Comcast, Boxcar, University of Washington
Company's Address

Company's Address

311 California street,
San Francisco, CA 94104
Beevolve Technologies 1275, 14th Cross, CMH Road, Indiranagar Bangalore, Karnataka 560038 India
Supported Integrations

Supported Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

No information available

Features

Features

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Knowledge Base
  • Self Service Portal
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Multi-channel support, including Facebook & Twitter
  • Community Portal with Idea Management & Voting
  • Multi-product/multi-brand Support
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
  • Leaderboard & gamification

Beevolve FEATURES

  • Get metrics
  • Post-metrics drilldown
  • Retargeting visitors
  • Digital channel measurement
  • Social media marketing
  • Social media monitoring
  • Dashboard
  • Demographics
  • Competitive intelligence
  • Real-time conversations
  • Identifying brand advocates
  • Customizable reports
Email Address

Email Address

support@freshdesk.com sales@beevolve.com
Languages Supported

Languages Supported

English, Dutch, Polish, Turkish, Swedish English, South Africa, Europe, Asia, China, India, Latin America, Middle-East
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Android
iPhone/iPad
Mac
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QUICK LINKS

QUICK LINKS

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If you research different Customer Support Software solutions you shouldn’t just explore their list of features and provided pricing plans. Consider that the service should be meeting your standards and business so the more flexible their offer the better. Check what systems are supported by Freshdesk and Beevolve and ensure you will get mobile support for whatever devices you use in your company. It may also be a good idea to learn which languages and countries are supported, because this may be a deal breaker for many companies.