Compare Freshdesk vs. Beevolve

A good way to find the appropriate Customer Support Software product for your company is to evaluate the solutions against each other. Here you can compare Freshdesk and Beevolve and see their functions compared in detail to help you decide on which one is the superior product. Also, you can review their overall ratings, including: overall score (Freshdesk: 9.8 vs. Beevolve: 7.4) and user satisfaction (Freshdesk: 98% vs. Beevolve: 100%). Check their differences and similarities and see which one outperforms the other. Similarly think about your company tomorrow; will your business outgrow the app in the next couple of years? As of now, the most popular products in our Customer Support Software category are: Samanage, LiveAgent, Freshdesk.
Software

Freshdesk

VS

Beevolve

VS

Freshdesk screenshot Beevolve screenshot
Pricing Details

Total Score

Our Score

9.8 ?

Our Score

7.4 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

100% ?

Pricing

Pricing

$19

$19.95

Pricing Type

Pricing Type

Monthly payment Monthly payment | Quote-based
Complete Review

Complete Review

Product Info

Product Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
One of the best Social Media Marketing, Monitoring and ROI Measurement platform for brands and agencies based on recent surveys.
Quick Links
Popular Clients

Popular Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef Comcast, Boxcar, University of Washington
Vendor's Address

Vendor's Address

311 California street,
San Francisco, CA 94104
Beevolve Technologies 1275, 14th Cross, CMH Road, Indiranagar Bangalore, Karnataka 560038 India
Contact No.

Contact No.

+1 415 544 0700 323-366-8233
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Android
iPhone/iPad
Mac
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone
Training
Languages Supported

Languages Supported

USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Turkish, Swedish USA, UK, Canada, South Africa, Europe, Asia, China, India, Latin America, Middle-East
Features

Features

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Knowledge Base
  • Self Service Portal
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Multi-channel support, including Facebook & Twitter
  • Community Portal with Idea Management & Voting
  • Multi-product/multi-brand Support
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
  • Leaderboard & gamification

Beevolve FEATURES

  • Get metrics
  • Post-metrics drilldown
  • Retargeting visitors
  • Digital channel measurement
  • Social media marketing
  • Social media monitoring
  • Dashboard
  • Demographics
  • Competitive intelligence
  • Real-time conversations
  • Identifying brand advocates
  • Customizable reports
Contact Email

Contact Email

support@freshdesk.com sales@beevolve.com
Integrations

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

No information available

Pricing Details

Pricing Details

Learn more about Freshdesk pricing Learn more about Beevolve pricing
Available Plans

Available Plans

Freshdesk offers a free app and four price points for various business sizes, with annual plans at 20% discount. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Beevolve offers a seven-day free trial.

Starter: $19.95 /month

  • Create your Account
  • 5 social profiles
  • 5 posts scheduled
  • 1 RSS feeds
  • Social ROI Measurement
  • 1 search terms
  • 10,000 conversations / month
  • 1 user
  • Email support

Pro: $99.95 /month

  • Create your Account
  • 5 social profiles
  • 10 posts scheduled
  • 2 RSS feeds
  • Social ROI Measurement
  • 4 search terms
  • 100,000 conversations / month
  • 3 users
  • Priority Email support

Enterprise: $499.95 /month

  • Create your Account
  • 40 social profiles
  • 100 posts scheduled
  • 20 RSS feeds
  • Social ROI Measurement
  • 40 search terms
  • 1,000,000 conversations / month
  • 10 users
  • Priority Email & Phone support

Large Enterprise: Customized quote

  • Unlimited social profiles
  • Unlimited posts scheduled
  • Unlimited RSS feeds
  • Social ROI Measurement
  • Unlimited search terms
  • Unlimited conversations / month
  • Unlimited users
  • Account Manager
Compare Products

Compare Products

Compare with Base CRM
Compare with Agile CRM
Compare with myfairtool
Compare with RevampCRM
Compare with Agiloft
Compare with bpm'online CRM
Compare with Semantria
Compare with Pindrop
Compare with Capsule CRM
Compare with iSEEit
Compare with SherpaDesk
Compare with uContact
Compare with Pindrop
Compare with Surfly
Compare with Answerbase
Compare with Desk.com
Compare with Splashtop Remote Support
Compare with LiveHelpNow
Compare with HappyFox Chat
Compare with Pure Chat
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

It may not always be enough to just compare Freshdesk and Beevolve with one another. While reliable tools, pricing and user experience are all crucial and should be included when making a final choice, you should also check out the recognition and awards won by each product. Frequently a less popular solution may turn out to be a good choice that was distinguished with B2B awards such as our Experts’ Choice Award which reveals that in spite of smaller market presence it’s a significant contender to the software that dominate the market.