What is better Freshdesk Messaging or ShoreTel Sky? The ideal Communications Software is a product that can address your company’s specific requirements. You can find which solution works really with your enterprise if you compare a wider range of products before you decide which one is the best.
For example, Freshdesk Messaging and ShoreTel Sky are scored at 9.2 and 8.8, respectively, for total quality and performance. Similarly, Freshdesk Messaging and ShoreTel Sky have a user satisfaction rating of 96% and 98%, respectively, which indicates the general response they get from customers. Moreover, talk to a regular user of the software and ask for their feedback concerning the application in question.
In the event you have to quickly decide on the best Live Chat Software according to our review team we suggest you try out the following solutions: Vision Helpdesk, Pipedrive, Zendesk.
Freshdesk Messaging offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include:
WhatsApp
Telegram
Line
TeamViewer
Salesforce
Hubspot CRM
Pipedrive
ZohoCRM
BigCommerce
WooCommerce
Shopify
Stripe
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Harvey Norman, Dunzo, Klarna, Blue Nile
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A messaging solution designed to help businesses deliver efficient, personalized customer service. Through the platform, agents can use a unified Team Inbox to manage all customer queries across multiple communication channels. Self-service AI chatbots also reduce agent workload without compromising customer service levels.
In the event you continue having doubts about which app will perform best in your case it may be a sensible idea to investigate each service’s social metrics. Such metrics are usually an indicator of how popular every product is and how big is its online presence. For instance, in case of Facebook Freshdesk Messaging has 8987 likes on their official page while ShoreTel Sky profile is liked by 7809 users.
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