Freshdesk Messaging

NOAWARDS
YET
Pricing:
Starting from $15
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Unified Team Inbox
- AI chatbots
- Chatbot builder
- Campaigns
- Canned responses
- Bulk inbox actions
- Intelligent load balancing
- Assignment rules
- Real-time dashboard
- Report templates
- Custom reports
- Multi-language support
- App integrations and custom APIs
Pricing Info
Pricing Info
Freshdesk Messaging offers one Free plan and three paid plans. Below are specific pricing details and the features included in these plans.
Free
- Chatbot Builder
- Chatbot Analytics
- Inbox Views
- Topics
- Groups
- Conversation Labels
- Bulk Actions
- User Properties
- Mobile SDK
- WordPress Integration
- Freshdesk Support Desk Integration
- Shopify Integration
Growth – $15/agent/month (billed annually), $18/agent/month (billed monthly)
- Everything in the Free plan, plus
- Up to 2,000 bot sessions/month (free)
- Assignment Rules
- Priority Inbox
- Canned Responses
- Private Notes
- User Events and Timeline
- User Segmentation
- Business Hours (Global)
- Offline Experience
- Basic Dashboard
- FAQs
- Conversations Overview Report
- Facebook Messenger
- Files
- Marketplace (App Store)
Pro – $39/agent/month (billed annually), $47/agent/month (billed monthly)
- Everything in Growth, plus
- Up to 3,000 bot sessions/month (free)
- WhatsApp Business
- Apple Business Chat
- Auto-resolve
- IntelliAssign
- Business Hours (by Groups)
- Co-Browsing
- Live Translate
- Advanced Dashboard
- Advanced Automations
- Team Performance Report
- Agent Availability Report
- Roles and Permissions
- CSAT Survey and Report
- Conversation APIs
- 300K MUV/agent
Enterprise – $69/agent/month (billed annually), $83/agent/month (billed monthly)
- Everything in Pro, plus
- Up to 5,000 bot sessions/month (free)
- Allowed IPs
- Allowed Domains
- User Authentication (JWT)
- 400K MUV/agent
Integrations
Integrations
Freshdesk Messaging offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include:
- Telegram
- Line
- TeamViewer
- Salesforce
- Hubspot CRM
- Pipedrive
- ZohoCRM
- BigCommerce
- WooCommerce
- Shopify
- Stripe
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Harvey Norman, Dunzo, Klarna, Blue Nile
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A messaging solution designed to help businesses deliver efficient, personalized customer service. Through the platform, agents can use a unified Team Inbox to manage all customer queries across multiple communication channels. Self-service AI chatbots also reduce agent workload without compromising customer service levels.
Company Email
support@freshworks.com
Contact No.
Company's Address
2950 S. Delaware Street, Suite 201
San Mateo CA 94403
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Android Apps (Tablets + SmartPhones)
- Cloud-based, No IT Needed
- Collaboration
- Cross-device Syncing
- Email to Intellinote Integration
- Enterprise-grade Security
- File Previews
- File Sharing
- Google Drive Integration
- Group/Private Messaging
- In-App & Email Notifications
- iOS Apps (iPad & iPhone)
- Note Taking
- Offline Access in Mobile Apps
- Role-Based Access, Views
- Tags
- Task Management
- Unified Workspace View
- Workspaces
Pricing Info
Premium Plan
- $5.99/user/month on annual, prepaid billing
- Users: 1-99
- Tasks
- Files
- Messaging
- Video Conferencing: 1000 min/user/month
- Notes
- Workspaces: Unlimited
- Storage: 5GB/User
- Email Integration
- Calendar
- Google Drive/Docs
- Dropbox
- Box
- Time Tracking
- Built-In Integrations
- Basic Support
Enterprise Plan
- Contact the vendor for a quote
- Users: 100+
- Tasks
- Files
- Messaging
- Video Conferencing: 4000 min/user/month
- Notes
- Workspaces: Unlimited
- Storage: Unlimited
- Email Integration
- Calendar
- Google Drive/Docs
- Dropbox
- Box
- Time Tracking
- Built-In Integrations
- WebService Integrations: Unlimited
- Forms
- Onboarding
- API
- Data Export
- Support: SLA + Contract
Integrations
Intellinote supports the following integrations:
Web Service Integrations
- Anything
- Airbrake
- AppSignal
- Bitbucket
- Bugsnag
- io Flow
- Crashlytics
- com
- GitHub
- HipChat
- Honeybadger
- JIRA
- Jenkins
- Librato
- Logentries
- MailChimp
- Marketo
- New Relic
- OpsGenie
- PagerDuty
- Papertrail
- Pingdom
- Pivotal Tracker
- Raygun
- Recurly
- Runscope
- Salesforce
- Sentry
- Time Doctor
- Wufoo
- Zapier
- Zendesk
Built-in Integrations
- Amazon WorkDocs
- Box
- Calendar
- Dropbox
- Evernote
- Google Drive
- Harvest
- PDF Forms
Advanced & Fully Customized
- Inbound Webhook
- Outbound Webhooks
- REST API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
UPS, Nestle, Symantec, VMware
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Intellinote helps in team collaboration and communication. You can keep all your files and online meetings in one place and access them from any device.
Company Email
customer.success@intellinote.net
Contact No.
Company's Address
11911 Freedom Drive,
Suite 850,
Reston, VA 20190
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Every time you select a software that you believe will be an actual asset for your company you shouldn’t only limit yourself to what professionals have to say about it. In many cases personal experience with the product will vary, depending on your own preferences and needs. That’s why in our reviews we also give our User Satisfaction Rating for each service to give you a quick impression of how real users of Freshdesk Messaging and Intellinote estimate their experience with the app. Our system is built around detailed analysis of product mentions on other sites, social networks and blogs, so you will obtain a complete and credible overview of what other customers think about every software. In this example Freshdesk Messaging has a total satisfaction rating at 96% while for Intellinote 100% of users say they had a positive experience with it.
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