What is better Freshchat or Vivantio? It’s easy to our scoring system to help you get a general idea which Customer Support Software product is will work better for your business. For overall product quality, Freshchat earned 9.2 points, while Vivantio earned 8.4 points. At the same time, for user satisfaction, Freshchat scored 96%, while Vivantio scored 93%.
Information regarding their features, tools, supported platforms, customer service, and more are given below to help you get a more accurate assessment. Keep in mind to choose only the features your company needs so you don’t waste resources for features that you won’t be using.
In case you you have to quickly locate the top Live Chat Software according to our experts we recommend you check out one of these products: Vision Helpdesk, Pipedrive, Zendesk.
Freshchat offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include
Freshdesk
WordPress
Facebook Messenger
Salesforce
Zendesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Freshchat is an advanced messaging solution for the digital-first customer that combines human and artificial intelligence to deliver zero contact resolutions and effortless customer service.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Almost as crucial as features and customer support level are pricing packages provided by Freshchat and Vivantio. Even though price should not be the sole factor it’s surely a significant thing to think about. You should count on a flexible pricing package that can be matched with your team size and effortlessly scaled up every time your company develops. Be sure that you don’t choose pricing plans that include extra functionalities that you won’t use and always make an effort to contact with the vendor directly because enterprises can usually count on more affordable prices. You should also give a chance to a free trial or demo of each app to spend at least some time working with it. It’s a valuable experience that doesn’t need you to spend any money and offers a solid overview of what it feels like to work with Freshchat and Vivantio.
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