What is better Freshchat or Intercom? You have such a wide range of Customer Support Software alternatives in today’s market that choosing the right product is often frustrating. On our comparison page, we let you assess the features, stipulations, available plans, and more details of Freshchat and Intercom.
You can evaluate their score (9.2 for Freshchat vs. 8.9 for Intercom) and user satisfaction level (96% for Freshchat vs. 96% for Intercom). The scores and ratings give you a general idea how these two software products perform. Additionally, make sure if the application can integrate with your current business apps to promote greater productivity.
People who want to save some time or need a Live Chat Software advice from our team might want to investigate these top choices for this year: Zendesk, Vision Helpdesk, Pipedrive.
Freshchat offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include
Freshdesk
WordPress
Facebook Messenger
Salesforce
Zendesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Freshchat is an advanced messaging solution for the digital-first customer that combines human and artificial intelligence to deliver zero contact resolutions and effortless customer service.
A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:
Respond: from $53/month – Manage conversations with leads and customers at scale.
Engage: from $53/month – Send targeted messages to the right people at the right time.
Educate: $49/month flat rate – Create, organize and publish help articles
Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.
If you are still having second thoughts about which product will perform best for your company it might be a sound idea to examine each service’s social metrics. These metrics are frequently a way to see how popular every app is and how big is its online presence. For instance, in case of Facebook Freshchat has 135 likes on their official page while Intercom profile is liked by 6194 people.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
