What is better Freshdesk Contact Center or Gladly? When you need an efficient Customer Support Software product for your enterprise you should remember to assess different options. It doesn’t have to be tricky, and can be as straightforward as matching their functions in a table like the one below. You will also get a quick idea how each product operates. For example, on this page you can check Freshdesk Contact Center’s overall score of 9.2 and compare it against Gladly’s score of 7.4; or Freshdesk Contact Center’s user satisfaction level at 100% versus Gladly’s N/A% satisfaction score.
The evaluation can help you spot the good and bad points of each program, and decide which matches your requirements better. Beyond the main features, the software that’s simple to grasp and use is always the better product.
Users who are pressed for time or want a Call Center Software advice from our experts may want to investigate these top choices for this year: Freshdesk Contact Center, Zendesk, JustCall.
Freshdesk Contact Center’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems. It is primarily designed for SME use. The user interface is very intuitive and it is fitted with comprehensive features like interaction history and call recording.
Gladly supports integration with Avaya, Cisco, and other business communications systems.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
JetBlue
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Customer service software for retail, hospital, travel, and financial services companies, providing them with the capability to resolve customer issues in a faster and more efficient way.
All the data, facts and experiences that we offered in this table were gathered from official vendor sites, promotional content available online, actual experience from real customers as well as our individual direct use of each service by a professional reviewer. We put a lot of effort to extensively analyze every service, therefore we not only analyze it on our own, but we also compare our observations with views of other members from the SaaS community.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
