What is better FocalScope or Genesys? When looking for the best Customer Support Software for your business it is recommended that you assess the characteristics, rates, along with other critical info concerning the product and vendor. Here, you can check the similarities and disparities between FocalScope (overall score at 8.2 and user satisfaction at N/A%) and Genesys (overall score at 7.5 and user satisfaction at N/A%).
You can also examine their particulars elements, like features, plans, costs, terms and conditions, etc. What is more, analyze the terms thoroughly for information on hidden costs, like, installation, independent customer service, upgrade fees, storage fees, and other similar charges.
In case you you need to quickly find the best Customer Support Software according to our review team we advise you try out the following services: Freshdesk, Freshdesk Omni, Zendesk.
FocalScope offers four SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your company:
Market-leading all-in-one Genesys Platform consolidates the multi-vendor Contact Center stack
Meet your customers’ expectations for a consistent experience over the channel of their choice
Pre-configured routing and analytics options for rapid deployment and lower cost of ownership
Best-in-class routing using full context delivers optimal customer experience with the lowest cost
Ease of deployment through cloud, on-premises, or hybrid cloud helps you get up and running faster
Pre-integrated hardware appliances for on-premises deployments
Rapid deployment
Eliminates server hardware procurement cycle
No software installation
VoIP Gateways, SBCs, and handsets available
Inbound and outbound multi-channel support, including email, chat, mobile and advanced self-service channels
Real-time performance and operational monitoring and analysis
Workforce Optimization including Workforce Management
Local telephony connection delivery model
Support for growth while protecting your legacy investments
Genesys Enterprise Edition
Scale up to unlimited seats
Full customer experience capabilities for a sophisticated, cross-channel enterprise contact center , supporting unlimited agent deployments and global reach
Cross-channel data services provide context to achieve optimal customer experiences
Integrated self-service, analytics, workforce and back-office optimization for peak performance
Built-in support for remote and branch workers to span locations and geographies
Flexible deployment for on-premises, cloud or hybrid cloud configurations
Advanced capability customization to meet your unique requirements
Advanced third-party integration to protect legacy investments and support connections to CRM, ERP and BPM systems
Unlimited scalability across geographies to meet the needs of a large and dispersed enterprise call center
A comprehensive system of engagement where random journeys are redesigned, orchestrated, monitored and tuned to provide efficient engagements for your company.
In case you are still having doubts about which app will work best for your business it may be a sound idea to investigate each service’s social metrics. These metrics are usually a way to see how popular a given solution is and how wide is its online presence.For instance, if you analyze FocalScope LinkedIn profile you’ll learn that they are followed by 6 people. In case of Genesys the number of followers on their LinkedIn page is 193.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
