TeamSupport
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Marketing Campaigns
- Target Group Selection
- Personalized Messaging
- Friendly Text Editor
- Wildcards & Attachments
- Easy Export/Import of Data
- Drag-and-Drop Customization
- Automated Feedback Tracking
- See emails sent, delivered, read, links clicked and unsubscribed
- Concise Statistics
- Financial Rentability Evaluation
- Converting incoming emails into leads
- Tracking sales leads
- Automated Web Forms
- Detection of Opportunities
- Business Management
- Pricelist Quotations
- Quick overview of success, turnover, profit, and rep substituability
- Customer Management
- Segmentation and Sorting based on relationship, geography, importance, potential, size, or custom fields
- Automated import/export of contacts with Outlook
- Customer State
- Data Sharing
- Outlook Auto Reminders
- Custom Reminders
- Synchronization of Contacts with cell phones
- Professional Bulk Emails
- Custom Reports
- Project Management
- Lead-to-Project Conversion
- Copy and Save communication history (with attachments)
- Different Workflows for each business type
- Automated Tasks & Important Milestones
- Assign Roles & Responsibilities
- Deadlines & Budgets
- Project Calendar
- Constant Time & Finance comparison
- Notifications
- Human Resources Planning
- Fully-Featured Android App
- Reports & Analyses
- Offline Data Availability
- Several Types of Reports (Sales Efficiency, Project Progress, Employee Timesheets, Finances, Customers, Custom)
- Export to Microsoft Excel, PDF or Microsoft Word.
- Everything print ready
- Open API
- Phone & Email Support
Pricing Info
Pricing Info
eWay-CRM offers a free plan as well as three enterprise pricing options for users to consider. You have the possibility to use a 200 MB package for free, subscribe for a cloud-hosted 10 GB package and pay per month, or purchase the full-time local server license. Here are the details per each package:
Free
- 200 MB Storage
- Customizable
- Multiple Devices
- Email Support
Premium – Monthly Subscription – $28/user/month
- 10 GB Storage
- Data Sharing
- Customizable
- Multiple Devices
- Mobile App
- Phone Support
Premium – Lifetime License – $399/user (+18% annual support fee)
- Your server
- Data Sharing
- Customizable
- Multiple Devices
- Mobile App
- Phone Support
Integrations
Integrations
eWay-CRM is integrated with many great tools:
- Microsoft Office
- Quickbooks
- WordPress
- TeamViewer
- Poll Everywhere
- Tableau
Also eWay-CRM is an open API system, which means you can connect it to virtually any third-party system or business application. TO facilitate service delivery, the system offers native integration to Microsoft Outlook.
Contact the vendor for technical details.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Caverion, Skoda, Logicon
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
eWay-CRM is a comprehensive CRM for Outlook for users looking to improve traction with customers and turn basic data into operable intelligence.
Company Email
info@eway-crm.com
Contact No.
Company's Address
1200 Main Street
Kansas City, Kansas
USA
eWay-CRM Comparisons
Popular eWay-CRM Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
Agent tools
- Intuitive online help desk interface
- Customizable dahsboard
- Powerful search
- Integrated screen recordings
- Mobile agent tools
- Ticket automation
- SLA management
Collaboration
- WaterCooler social networking tool
- Groups
- Internal chat
- Wiki
- Community
Customer self-service
- Advanced portal tools
- Ticket deflection
- Knowledge base
Multi-channel support
- Email integration
- Integrated live chat
- Facebook integration
- Integrated customer database
- Product database
- Track service contracts
- Integration with popular CRM systems
Management tools
- Reporting and metrics
- Rights management
- Integration with business intelligence systems
Pricing Info
TeamSupport is a cloud hosted collaborative help desk solution available in the following SMB and enterprise pricing plans:
Support Desk – $50 per agent per month, billed annually
- Designed for end-user customer support or internal help desk operations;
- Lets you easily assign, track and manage support requests.
Enterprise –
$65 per agent month, billed annually
- You can connect customer support
- Product development and product management
- Teams can use the same tool and share data
- Track support issues, product bugs, defects, and feature enhancements.
Integrations
TeamSupport integrates with the following business systems and applications:
- JIRA
- ServiceNow
- HubSpot
- Slack
- Salesforce.com
- Beanstalk
- Highrise
- MailChimp
- Nicereply
- Zoho Reports
- Dropbox
- Zapier
- Rest API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AT&T, Walmart, American Lung Association, Fuji Film, NBA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
TeamSupport is a complete customer support platform that facilitates communication and collaboration between your teams and clients. Designed for B2B users, the platform offers customer self-service portals, ticket management, ticket automation, and live chat, among others. Collaborative tools also allow team members to efficiently work together to resolve customer issues.
Company Email
sales@teamsupport.com
Contact No.
Company's Address
100 Highland Park Village, Suite 200
Dallas, TX 75205
USA
TeamSupport Comparisons
Popular TeamSupport Alternatives
You don’t want simply a wide array of functionalities and flexible pricing plans from a reliable CRM Software. Almost as important as key features is a top-notch customer support. You want to ensure that if you have any questions about eWay-CRM or TeamSupport, or you struggle with some problems, or maybe you’ll want to request a specific revision or functionality useful to your team you can rely on a responsive and helpful customer support. Examine whether options such as phone support, tickets or live chat are provided. What is more, it’s a significant advantage if you are able to profit from individual training or at the very least an FAQ you can use.
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