What is better eTollFree or Vivantio? With a wide range of features, pricing, conditions, and more to compare, finding the right Customer Support Software for your company is tricky. But making use of our system, it is simple to match the functions of eTollFree and Vivantio including their general SmartScore, respectively as: 7.1 and 8.4 for overall score and N/A% and 93% for user satisfaction.
You can also compare them feature by feature and find out which program is a more effective fit for your enterprise. Don’t forget to ask for a trial version first prior to getting a plan to experience how the software works in practical situations.
Our team put a lot of effort to prepare reviews of all popular Call Center Software solutions offered out there, but among them these three deserved our special attention: Freshdesk Contact Center, Zendesk, JustCall.
eTollFree offers several SMB and enterprise pricing plans for users to choose from. Custom plans for virtual local phone number service, predictive dialer system custom pricing, and wholesale VoIP termination rates are also available. Here are the details:
Toll Free Number Service
99¢/month
Plus 3.5¢/minute/completed call
833 Toll-Free Numbers – Search, Reserve, and Set Up 833 Toll-Free Numbers for Free
Pay The Same Monthly Rate 99¢/month
Forwarding Options:
Home Telephone Lines
Business Line
Fax to E-mail
Voice-Mail
Voice-Mail to E-mail
Auto Attendant
International Numbers
VoIP Extensions
Call Screening
Voicemail
Conference Calling
Predictive Dialer
1.5¢/min – Inbound Calling Rate
1¢/min – Outbound Calling Rate
Call Recording
Unlimited Bandwidth
Unlimited Users
24/7 Tech Support
Note that there is also a $99 additional monthly fee for hosting.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
The apps examined on this page are merely a small sample of our complete Customer Support Software category and you should keep in mind that there may be better alternatives out there. If you want to guarantee you make the best possible choice for your team we strongly encourage you to analyze more solutions first. It may also be a good idea to check out our top 10 Customer Support Software ranking to learn which products are currently the highest-ranking ones and leaders in the market.
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