What is better eTollFree or Kayako? We are here to simplify the cumbersome process of contrasting Customer Support Software products for you. For example, on this page you can examine the overall performance of eTollFree (7.1) and compare it with the overall performance of Kayako (9.0). You can also match their overall user satisfaction rating: eTollFree (N/A%) vs. Kayako (95%).
Furthermore, lexamine their functions in detail to determine which product can better deal with your company’s requirements. Generally, any business solution should allow you to immediately check the big picture, at the same time offering you immediate access to the details.
We know that not all businesses have enough time to test a wide range of various solutions, so we created a list of suggestions that you may find useful. Our top choices for the Call Center Software category are: JustCall, Freshdesk Contact Center, Zendesk.
eTollFree offers several SMB and enterprise pricing plans for users to choose from. Custom plans for virtual local phone number service, predictive dialer system custom pricing, and wholesale VoIP termination rates are also available. Here are the details:
Toll Free Number Service
99¢/month
Plus 3.5¢/minute/completed call
833 Toll-Free Numbers – Search, Reserve, and Set Up 833 Toll-Free Numbers for Free
Pay The Same Monthly Rate 99¢/month
Forwarding Options:
Home Telephone Lines
Business Line
Fax to E-mail
Voice-Mail
Voice-Mail to E-mail
Auto Attendant
International Numbers
VoIP Extensions
Call Screening
Voicemail
Conference Calling
Predictive Dialer
1.5¢/min – Inbound Calling Rate
1¢/min – Outbound Calling Rate
Call Recording
Unlimited Bandwidth
Unlimited Users
24/7 Tech Support
Note that there is also a $99 additional monthly fee for hosting.
Kayako is the winner of our Expert's Choice Award. This help desk solution helps businesses build an efficient customer service infrastructure by creating a single platform for all customer service channels. Kayako also has a mobile app for providing seamless customer support on the go.
Both eTollFree and Kayako were reviewed by a group of independent SaaS experts who prepared a thorough examination of all key elements of each service. Their final rating was calculated by means of unique SmartScore model which provides an individual partial score to every factor like: main functionalities, client support, mobile device support, security, user satisfaction as well as media presence. We are aware that useful features are not the only thing important to a company so we make sure we pay attention to all aspects of a product before calculating its final score.
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