What is better eTollFree or Genesys Cloud? When you need an efficient Customer Support Software product for your enterprise you need to remember to evaluate several options. It doesn’t have to be challenging, and can be as quick as matching their features in a table like the one below. You will also get a quick idea how each product performs. As an example, on this page you can check eTollFree’s overall score of 7.1 and compare it against Genesys Cloud’s score of 9.0; or eTollFree’s user satisfaction level at N/A% versus Genesys Cloud’s 93% satisfaction score.
The comparison will help you find out the good and bad points of each service, and make up your mind on which suits you requirements better. Beyond the rich features, the software which is simple and intuitive is always the better product.
We know that not all companies have enough time to scrutinize dozens of different services, so we prepared a list of suggestions that you may find useful. Our top selections for the Call Center Software category are: Zendesk, Freshdesk Contact Center, JustCall.
eTollFree offers several SMB and enterprise pricing plans for users to choose from. Custom plans for virtual local phone number service, predictive dialer system custom pricing, and wholesale VoIP termination rates are also available. Here are the details:
Toll Free Number Service
99¢/month
Plus 3.5¢/minute/completed call
833 Toll-Free Numbers – Search, Reserve, and Set Up 833 Toll-Free Numbers for Free
Pay The Same Monthly Rate 99¢/month
Forwarding Options:
Home Telephone Lines
Business Line
Fax to E-mail
Voice-Mail
Voice-Mail to E-mail
Auto Attendant
International Numbers
VoIP Extensions
Call Screening
Voicemail
Conference Calling
Predictive Dialer
1.5¢/min – Inbound Calling Rate
1¢/min – Outbound Calling Rate
Call Recording
Unlimited Bandwidth
Unlimited Users
24/7 Tech Support
Note that there is also a $99 additional monthly fee for hosting.
Genesys Cloud creates fluid conversations across voice and digital channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your call center into an experience center.
Genesys Cloud can support a wide variety of CRM and HR integrations. Some of their partners include:
Salesforce
Zendesk
Oracle Service Cloud
SugarCRM
Microsoft Dynamics 365
GSuite
OneLogin
Microsoft Active Directory
Federation Services
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, Princeton University, Bosch
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A comprehensive contact center platform built to reinforce customer support efforts and optimize your workforce. It combines all client communications into one neat, intuitive system so your reps can deliver faster responses. Routing functionalities ensure that messages go to the right agents, reducing the risk of overlooked communications.
No Customer Support Software will manate to solve all the needs of a company. Though core features of eTollFree and Genesys Cloud are important you should also thoroughly analyze the integrations provided by every app. In many cases your team will already be making use of other types of SaaS software in your company and it’s always wiser to go with services that integrate well with each other. If you do that you will be able to ensure an effortless transfer of data between your teams and services, which can significantly reduce time devoted to migrating between one software and the next.
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