What is better eStreamDesk Helpdesk or ProProfs Help Desk? It’s a good idea to use our scoring system to give you a general idea which Help Desk Software product is better for your company. For overall product quality, eStreamDesk Helpdesk earned 6.7 points, while ProProfs Help Desk gained 8.5 points. At the same time, for user satisfaction, eStreamDesk Helpdesk scored 99%, while ProProfs Help Desk scored 100%.
Details about their features, tools, supported platforms, customer support, etc. are provided below to give you a more correct analysis. Keep in mind to choose only the functions your company needs so as not to waste cash for tools that you won’t be using.
Our experts made sure to review all popular Help Desk Software products available out there, but among all the ones we reviewed these three caught our special attention: Freshdesk, Salesforce Service Cloud, Zendesk.
All accounts start with a 30-day free trial and continue as free or pay as you go plans. There are no sign up fees or long term contracts and no upfront costs. You pay only for what you use and you can change or cancel your plan any time.
You can select a plan from presets or fine-tune your custom plan specifications.
ProProfs Help Desk has a 15-day free trial for its paid plan. Payment plans are available in monthly or annual terms. The ProProfs Help Desk plan has the following inclusions:
ProProfs Help Desk Monthly Plan – starts at $30/user/month
ProProfs Help Desk Annual Plan – starts at $20/user/month
ProProfs Help Desk integrates with Salesforce, ProProfs Knowledge Base, and ProProfs Chat.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, Dell, Cisco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Cloud-based customer service help desk ticketing software that features shared inboxes, knowledge base, and chat for seamless collaboration and faster issue resolution. The end results are better customer experience and greater customer satisfaction.
Both eStreamDesk Helpdesk and ProProfs Help Desk were tested by a team of reliable B2B experts who carried out a detailed study of all core aspects of every software. Their total score was prepared with unique SmartScore system that provides an individual partial score to each component such as: main functionalities, client support, mobile support, security, customer satisfaction as well as media presence. We are aware that useful features are not the only thing essential to a company so we do our best to pay attention to all aspects of a solution before giving it a final score.
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