What is better eStreamDesk Helpdesk or Intercom? If you wish for a reliable Help Desk Software product for your enterprise you need to remember to evaluate several solutions. It doesn’t have to be complex, and can be as straightforward as matching their features in a table like the one below. You will also get a quick idea how each product works. For example, on this page you can find eStreamDesk Helpdesk’s overall score of 6.7 and compare it against Intercom’s score of 8.9; or eStreamDesk Helpdesk’s user satisfaction level at 99% versus Intercom’s 96% satisfaction score.
The evaluation can help you identify the good and bad points of each software, and decide which one suits you requirements better. Beyond the rich features, the application which is simple and intuitive is always the better product.
We realize that not all companies have enough time to examine a wide range of different solutions, so we created a list of suggestions that you may find useful. Our top selections for the Help Desk Software category are: Freshdesk, Salesforce Service Cloud, Zendesk.
All accounts start with a 30-day free trial and continue as free or pay as you go plans. There are no sign up fees or long term contracts and no upfront costs. You pay only for what you use and you can change or cancel your plan any time.
You can select a plan from presets or fine-tune your custom plan specifications.
A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:
Respond: from $53/month – Manage conversations with leads and customers at scale.
Engage: from $53/month – Send targeted messages to the right people at the right time.
Educate: $49/month flat rate – Create, organize and publish help articles
Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.
Almost as important as functionalities and client support quality are pricing options provided by eStreamDesk Helpdesk and Intercom. Although price should not be the only element it’s surely a key thing to think about. You should try to find a flexible pricing package that can be adjusted to your team size and effortlessly scaled up when your team develops. Be sure that you don’t select pricing plans that include additional functionalities that you won’t find useful and always make an effort to get in touch with the vendor directly as big companies can often benefit from more affordable prices. You should also give a chance to a free trial or demo of every service to spend at least some time working with it. It’s a valuable experience that doesn’t require you to invest any money and provides you with a practical overview of what it feels like to work with eStreamDesk Helpdesk and Intercom.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
