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Compare EasyVista vs. eStreamDesk Helpdesk

Assessing products for the top Help Desk Software need not be difficult. On our review platform, it is possible to match eStreamDesk Helpdesk and EasyVista and right away see their distinct features. We allow you to examine their features, supported devices, support service, prices, terms, and much more. It's also possible to compare their overall score (6.7 for eStreamDesk Helpdesk vs. 7.8 for EasyVista) and overall customer satisfaction level (99% for eStreamDesk Helpdesk vs. 100% for EasyVista). Take your time and examine your top choices and discover which one is ideal for your company. You should also check the software company’s business viability; can they be relied upon and will they still be on the market a few years from now? We did our best to prepare reviews of all popular Help Desk Software products offered out there, but among all the ones we reviewed these three caught our special attention: Freshdesk, Zendesk, Salesforce Essentials.
Software

EasyVista

VS

eStreamDesk Helpdesk

VS

EasyVista screenshot eStreamDesk Helpdesk screenshot
Pricing Page

Score

Our Score

7.8 ?

Our Score

6.7 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

99% ?

Price

Price

by quote

$29

Pricing Model

Pricing Model

Quote-based Monthly payment
Detailed Review

Detailed Review

Product Info

Product Info

EasyVista is a global leader in service management consumerization solutions for mid to large-sized enterprises.
Provides great experience for your helpdesk team across the customer relationship spectrum
Useful Links
Features

Features

EasyVista FEATURES

ITSM:
  • Event management
  • Incident management
  • Problem management
  • Change management
  • Release management
  • Service Request Management
  • Service Level Management
  • Knowledge management
  • Asset and Configurations Management
  • Availability Management
  • Capacity Management
  • Service Continuity Management
  • Service Portfolio Management
ITAM:
  • Asset management
  • Configuration Management
  • EasyVista Discovery
ITFM:
  • Renewals management
  • Invoice Management
  • Management of investment requests
  • Logistic
  • Tax management

eStreamDesk Helpdesk FEATURES

  • Custom branding
  • Web-based
  • Simple and easy to use
  • Create tickets from multiple e-mail accounts
  • Localizable
  • Facebook integration
  • Twitter integration
  • Google Apps integration
  • Encrypted and secure
  • Live chat
  • Developer friendly API
  • Workflow with rules-based logic
  • Helpful analytics
  • Full audit log
  • Track agent activity in realtime
  • A centralized e-mail management for any number of mail accounts
  • Easy to manage multiple knowledgebase and forums
  • Provide excellent customer service and support
  • Simple and easy-to-use user interface
  • Customer portal and ticket monitoring system
Pricing Page

Pricing Page

Learn more about EasyVista pricing Learn more about eStreamDesk Helpdesk pricing
Available Devices

Available Devices

Windows
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Support Types

Support Types

Phone
Ticket Training
Live Support
Ticket Training
Vendor's Address

Vendor's Address

3 Columbus Circle
15th Floor, Suite 1532
New York, NY 10019
45th Alexandrovska Ruse, 7000 Bulgaria
Company Size

Company Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Pricing Info

Pricing Info

Pricing is available by quote only. Contact EasyVista directly for detailed pricing information.

Here are the eStreamDesk cost details:

All accounts start with a 30-day free trial and continue as free or pay as you go plans. There are no sign up fees or long term contracts and no upfront costs. You pay only for what you use and you can change or cancel your plan any time.

You can select a plan from presets or fine-tune your custom plan specifications.

Predefined plans

Freelancer: Free for 1 agent

  • Data retention: 3 months
  • Ticketing system
  • Use your domain
  • Knowledge base
  • Rebrandable

Small business: $29/month

  • 5 agents
  • Data retention: 6 months
  • Ticketing system
  • Use your domain
  • Realtime desktop notifications
  • Knowledge base
  • SSL encryption
  • Rebrandable
  • Reports

Professional: $75/month

  • 10 agents
  • Data retention: 1 year
  • Ticketing system
  • Use your domain
  • Realtime desktop notifications
  • Custom ticket fields
  • Knowledge base
  • SSL encryption
  • Realtime chat
  • Theme customization
  • Rebrandable
  • Reports
  • Custom languages
  • Full audit log

Enterprise: $212/month

  • 25 agents
  • Data retention: 2 years
  • Ticketing system
  • Use your domain
  • Realtime desktop notifications
  • Custom ticket fields
  • Facebook integration
  • Custom SSL cert
  • Knowledge base
  • SSL encryption
  • Realtime chat
  • Theme customization
  • Twitter integration
  • Rebrandable
  • Reports
  • Custom languages
  • Full audit log
  • Email passthrough

 

Popular Clients

Popular Clients

Covenant Health, Arkema, Auchan
Email Address

Email Address

support@estreamdesk.com
Supported Integrations

Supported Integrations

EasyVista offers integration with the following business systems and applications:

  • Bomgar
  • Nexthink
  • Single Sign-On
  • Cherwell Service Management
  • Google Apps
  • Google Docs
  • Facebook
  • Drupal
  • Twitter
Available Languages

Available Languages

English English
Phone No.

Phone No.

+1 (888) EZV ITSM
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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When you research various Help Desk Software apps you shouldn’t simply analyze their features list and provided pricing plans. Consider that the solution should be matching your needs and team so the more flexible their offer the better. Learn which systems are supported by eStreamDesk Helpdesk and EasyVista and ensure you will get mobile support for whichever devices you work on in your company. You should also examine which languages and geographies are supported, as this could be a deal breaker for many companies.