What is better EasyVista or Vivantio? When scouting for the best Help Desk Software for your enterprise our recommendation is that you assess the functions, rates, as well as other crucial information regarding the product and vendor. Here, you can examine the similarities and differences between EasyVista (overall score at 7.8 and user satisfaction at 100%) and Vivantio (overall score at 8.4 and user satisfaction at 93%).
It's also possible to check their unique details, such as features, plans, pricing, terms, etc. Similarly, analyze the terms thoroughly for information on hidden fees, including, setup fees, independent customer service, upgrade fees, disk space fees, and other similar charges.
Our team put a lot of effort to prepare reviews of all popular Help Desk Software products that you can find on the market, but among all the ones we reviewed these three deserved our special attention: Salesforce Service Cloud, Zendesk, Freshdesk.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
You shouldn’t expect just a wide set of functionalities and flexible pricing plans from a credible Help Desk Software. Almost as crucial as main features is a quality customer support. You want to ensure that when you have any questions about EasyVista or Vivantio, or you run into a problem, or perhaps you’ll need to request a certain update or feature beneficial to your team you can trust in a responsive and helpful customer support. Check out if services such as phone support, tickets or live chat are provided. What is more, it’s a major asset if you are able to enjoy individual training or at the very least a knowledge base you can use.
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