What is better EasyVista or ScreenConnect? You can use our scoring system to help you get a general idea which Help Desk Software product is better for your business. For overall product quality, EasyVista received 7.8 points, while ScreenConnect earned 9.0 points. At the same time, for user satisfaction, EasyVista scored 100%, while ScreenConnect scored 96%.
Information regarding their features, tools, supported platforms, customer support, plus more are available below to give you a more correct assessment. Keep in mind to choose only the functions your company needs so as not to waste resources for features which are redundant.
If you have to quickly find the top Help Desk Software according to our review team we advise you check out these solutions: Freshdesk, Zendesk, Salesforce Service Cloud.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Every time you choose a app that you think will be an actual asset for your team you shouldn’t only focus on what professionals have to say about it. In many cases individual experience with the solution will vary, depending on specific goals and needs. That’s the reason why in our reviews we also provide our User Satisfaction Rating for each solution to give you a quick impression of how real users of EasyVista and ScreenConnect estimate their experience with the app. Our algorithm is based on complex analysis of product appearances on other websites, social media and blogs, so you are going to obtain a full and reliable overview of what other users think about each solution. In this example EasyVista has a total satisfaction rating at 100% while for ScreenConnect 96% of people say they had a positive experience with it.
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