What is better EasyVista or ScreenConnect? If you need to get a quick way to decide which Help Desk Software product is better, our exclusive algorythm gives EasyVista a score of 7.8 and ScreenConnect a score of 9.0 for general quality and performance. In addition, EasyVista is rated at 100%, while ScreenConnect is rated 96% for their user satisfaction level.
You can also compare their product details, including functions, tools, options, plans, prices, and more. Find out whether the solution lets you to customize a few of its workflows to make sure it matches your own business workflows.
We realize that not all businesses have the time to test a large number of different solutions, so we prepared a list of suggestions that you may find useful. Our top selections for the Help Desk Software category are: Salesforce Service Cloud, Freshdesk, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
You should pay attention to the fact that while both EasyVista and ScreenConnect may have an outstanding set of features each software could be designed for a different business size. If you are comparing features you may want to give some attention to a company size they are catering to. Certain functionalities could scale up effectively for huge enterprises but if you run a small or mid-sized company it’s usually more sensible to avoid paying for complex functionalities that you might never use.
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