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Compare IBM Emptoris vs ManageEngine ServiceDesk

What is better IBM Emptoris or ManageEngine ServiceDesk? A sensible way to find the correct Contract Lifecycle Management Software product for your organization is to match the solutions against each other. Here you can compare IBM Emptoris and ManageEngine ServiceDesk and see their functions compared thoroughly to help you pick which one is the more effective product.

Similarly, you can examine their overall ratings, for instance: overall score (IBM Emptoris: 8.9 vs. ManageEngine ServiceDesk: 8.7) and user satisfaction (IBM Emptoris: 100% vs. ManageEngine ServiceDesk: 100%). Check their differences and similarities and find out which one outperforms the other. Similarly anticipate the state of your company tomorrow; will your business outgrow the app in the next 3-5 years?

Our experts made sure to prepare reviews of all popular Contract Lifecycle Management Software services offered on the market, but among them these three deserved our special attention: SAP Ariba, IBM Emptoris, ManageEngine ServiceDesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Contact Creation, Execution, and Discovery
  • Contract Renewals
  • Contract Renegotiation
  • Performance, Monitoring, and Analysis
  • Contract Management

Pricing Info

Emptoris Contract Management’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Emptoris covers all stages of the contract lifecycle from creation, execution and discovery through renewals, renegotiation, and performance monitoring.

Company Email

netsupp@us.ibm.com

Contact No.

Company's Address

IBM Corporation
1 New Orchard Road
Armonk, NY 10504-1722
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

Almost as important as functionalities and customer support responsiveness are pricing options provided by IBM Emptoris and ManageEngine ServiceDesk. While pricing should not be the sole factor it’s without a doubt a key thing to think about. You should try to find a flexible pricing plan that can be matched with your company size and easily scaled up every time your business expands. You should be certain you don’t select packages that include additional functionalities that you won’t find a use for and always make an effort to get in touch with the vendor directly because enterprises can often count on special pricing. You should also check out a free trial or demo of each service to spend at least some time working with it. It’s a useful experience that doesn’t require you to pay any money and gives you a solid overview of what it’s like to work with IBM Emptoris and ManageEngine ServiceDesk.

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