What is better eDesk or ConnectWise Control? It’s easy to our scoring system to give you a general idea which Help Desk Software product is better for your business. For overall product quality, eDesk earned 8.0 points, while ConnectWise Control received 9.0 points. Meanwhile, for user satisfaction, eDesk scored 100%, while ConnectWise Control scored 100%.
Details about their features, tools, supported platforms, customer support, etc. are available below to provide you with a more correct review. Remember to choose only the functions your business requires to avoid wasting money for tools that you won’t be using.
In case you you have to quickly locate the best Help Desk Software according to our review team we suggest you take a look at these solutions: Salesforce Service Cloud, Freshdesk, Zendesk.
ConnectWise ScreenConnect (formerly ConnectWise Control) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ConnectWise ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ConnectWise Control is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Almost as crucial as features and customer support level are pricing options provided by eDesk and ConnectWise Control. Even though cost should not be the only element it’s without a doubt a significant thing to consider. You should try to find a flexible pricing package that can be adjusted to your company size and painlessly scaled up when your company grows. You should be certain you don’t choose pricing plans that have additional tools that you won’t find useful and always try to get in touch with the vendor directly as enterprises can often count on more affordable prices. You should also give a chance to a free trial or demo of each software to spend at least some time working with it. It’s a useful experience that doesn’t require you to invest any money and offers a solid overview of what it’s like to work with eDesk and ConnectWise Control.
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