What is better eDesk or BotPenguin? With various functionalities, pricing, details, and more to compare, determining the best Help Desk Software for your organization is hard. However by using our system, you can easily match the characteristics of eDesk and BotPenguin as well as their general rating, respectively as: 8.0 and 8.6 for overall score and 100% and 96% for user satisfaction.
You can also compare them feature by feature and find out which application is a more suitable fit for your company. Keep in mind to use a free trial first prior to getting a plan to experience how the program performs in practical situations.
Right now, the leading solutions in our Help Desk Software category are: Salesforce Service Cloud, Zendesk, Freshdesk.
BotPenguin’s price is based on the number of send credits that a client needs. The price starts at $5 per month billed on a monthly basis. An enterprise pricing package is also available for businesses with bigger needs. Those who only require basic features and a single bot can use the platform free of charge. See more details below:
Baby – Free
1 Bot
2,000 Messages Per Month
1 Team Member
1 Facebook Page
Live Chat
Conditional Flow
30 Days of Data Storage
King – $5/month ($4.17/month if billed annually)
Unlimited Bots
3,000 – 500,000 messages/month
Unlimited Team Members
10 Facebook Pages
Live Chat
Conditional Flow
Book Appointments
CSV Export
Google Calendar, Bitrix, and Zoho CRM Integrations
90 Days of Data Storage
Reports & Analytics
Email and Call Support
Emperor – By quote
Unlimited Bots, Messages, Team Members, Facebook Pages, and Data Storage
Live Chat
Conditional Flow
Book Appointments
CSV Export
Customer Success Officer
Google Calendar, Bitrix, and Zoho CRM Integrations
BotPenguin integrates with over 40 tools and business applications including but not limited to the following:
Zoho CRM
Google Calendar
Bitrix
Dropbox
Eventbrite
Freshsales
GoDaddy
Google Analytics
Google Drive
Google Sheets
HubSpot
MailChimp
Outlook
PayPal
Salesforce
Shipway
Stripe
Todoist
Twilio
Wix
WordPress
Zapier
Zendesk
Zoom
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Homesafe, Modex, Bonobo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
BotPenguin is a chatbot solution that leverages the power of AI to help companies create their own chatbots for various channels such as Facebook without coding.
No Help Desk Software will manate to cover all the needs of a specific team. Even though core functionalities of eDesk and BotPenguin are obviously a priority you should also thoroughly study the integrations provided by each solution. Very often you will already be working with other types of SaaS software in your company and it’s definitely more beneficial to go with services that integrate well with each other. With that approach you can guarantee a reliable exchange of data between your teams and services, which can considerably reduce time devoted to migrating between one software and the other.
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