What is better Dialer360 or Freshchat? When you need a reliable Customer Support Software product for your enterprise you need to remember to assess a wide range of solutions. It doesn’t have to be challenging, and can be as straightforward as matching their traits in a table like the one below. You will also get a quick idea how each product functions. As an example, on this page you can check Dialer360’s overall score of 8.0 and compare it against Freshchat’s score of 9.2; or Dialer360’s user satisfaction level at N/A% versus Freshchat’s 96% satisfaction score.
The comparison can help you spot the pros and cons of each application, and choose which fits you requirements better. Aside from the robust features, the solution that is easy to understand and use is always the better choice.
People who don't have much time or want a Call Center Software advice from our experts might want to investigate these top choices for the current year: Freshdesk Contact Center, JustCall, Zendesk.
Contact Dialer360 for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.
Dialer360 integrates with the following business systems and applications:
Eyebeam
Zoiper
X-Lite
Salesforce
Pipedrive,
Zoho
Vtiger
Microsoft Dynamics
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
SmartChoice, LinkPro
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An auto dialer application designed to help call centers to engage and remain connected with their callers with high quality pre-recorded messages of products and services.
Freshchat offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include
Freshdesk
WordPress
Facebook Messenger
Salesforce
Zendesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Freshchat is an advanced messaging solution for the digital-first customer that combines human and artificial intelligence to deliver zero contact resolutions and effortless customer service.
Please pay attention to the fact that even though both Dialer360 and Freshchat may offer an excellent range of features every solution may be created for a different business size. If you are analyzing various solutions you may want to pay attention to a business size they are catering to. Specific features could scale up efficiently for large enterprises but if you own a small or mid-sized business it’s usually more sensible to stay away from paying for complex functionalities that you might never use.
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