What is better Dezide or Vivantio? When choosing the proper Customer Support Software for your company it is recommended that you examine the functions, rates, and other important info concerning the product and vendor. Here, you are able to see the parallels and distinctions between Dezide (overall score at 7.6 and user satisfaction at N/A%) and Vivantio (overall score at 8.4 and user satisfaction at 93%).
You may also examine their unique details, for example functions, plans, costs, conditions, etc. Moreover, analyze the terms thoroughly for information on hidden costs, like, installation, separate support plan, upgrade fees, storage fees, and others.
We did our best to prepare reviews of all popular Customer Support Software products available out there, but among all the ones we reviewed these three deserved our special attention: Freshdesk, Freshdesk Omni, Zendesk.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
When you test various Customer Support Software apps you shouldn’t just analyze their list of features and available pricing packages. Consider that the product must be matching your work processes and company so the more flexible their offer the better. Explore which OSes are supported by Dezide and Vivantio and make sure you will obtain mobile support for whichever devices you work on in your company. It may also be a good idea to learn which languages and countries are supported, because this could be a deal breaker for many companies.
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