What is better Dezide or ScreenConnect? If you’re having a tough time selecting the best Customer Support Software product for your company, we suggest that you do a comparison of the available software and find out which solution offers more advantages. In particular, here you can compare Dezide (overall score: 7.6; user rating: N/A%) vs. ScreenConnect (overall score: 9.0; user rating: 96%) for their overall performance.
It's also possible to see which one provides more features that you need or which has better pricing plans for your current budget. Using a clear table to evaluate their features will significantly increase the chances of finding the appropriate product for your company. Pay attention to other aspects of the software for example ease-of-use, adaptability, scalability, and pricing terms.
If you want to quickly decide on the best Customer Support Software according to our experts we advise you try out one of these services: Freshdesk Omni, Freshdesk, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
If you test various Customer Support Software software you shouldn’t only explore their list of features and provided pricing plans. Consider that the software should be meeting your standards and company so the more flexible their offer the better. Check which OSes are supported by Dezide and ScreenConnect and be certain you will obtain mobile support for whatever devices you use in your company. You should also find out which languages and countries are supported, because this could be a deal breaker for many companies.
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