What is better Deskpro or ScreenConnect? When you need an efficient Help Desk Software product for your business you need to take time to compare various solutions. It doesn’t have to be challenging, and can be as quick as matching their functions in a table like the one below. You will also get a quick idea how each product functions. For example, on this page you can find Deskpro’s overall score of 7.3 and compare it against ScreenConnect’s score of 9.0; or Deskpro’s user satisfaction level at N/A% versus ScreenConnect’s 96% satisfaction score.
The contrast will allow you to identify the good and bad points of each software, and choose which suits you requirements better. Aside from the main features, the application which is simple and intuitive is always the better product.
We did our best to review all popular solutions offered on the market, but among them these three caught our special attention: .
Give your team the power, control and customization they need to build stronger customer relationships on a secure and trusted platform. Deskpro offers 3 pricing options:
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Every time you research various Help Desk Software software you shouldn’t simply study their features list and provided pricing packages. Pay attention to the fact that the solution should be meeting your work processes and company so the more flexible their offer the better. Find our which systems are supported by Deskpro and ScreenConnect and ensure you will get mobile support for whatever devices you use in your company. It may also be a good idea to examine which languages and countries are supported, because this may be a deal breaker for many businesses.
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